Netherlands

Customer Experience (CX)

Project Management

Development Operations

Growth Hacking

Business Development

Business Transformation

Community Management

Post HBO

✊🏿🏳️‍🌈 Diversity & Inclusion

Pieter Dekker

Business Operations & Transformation Leader  |  Finance Operations  |  Building Scalable Teams and Operating Models

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Team player

Organisation skills

Presentation skills

Conflict resolution

Stakeholder management

Leadership

Public Speaking

Negotiation

Budget management

Partnership

Relationship management

WordPress

ChatGPT

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

How to maintain trust, commitment, accountability deliver results while handling conflict

Avoiding common dysfunctions

How to determine what is a good balance of skill sets for your organization's needs

Building balanced teams

How to identify star candidates, evaluate technical ability, and close hires

Hiring software engineers

Decision making as a software engineer or lead - how to become better at making the right choices

Making better tech choices

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Learn the career path and progression for product managers.

Product management career path

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Ways to provide constructive feedback to team members.

Giving effective feedback

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Customer service

Project management

Replacement current manager as part of the C2C MT in order to support company goals by maintaining overdues, build contingency plan to manage bad debt	churn, focus on improving and building a strong team again coming out of the covid era. Team of 6 direct and 70+ indirect reports.

Responsible for Credit Management Contract to Cash for Small & Medium Enterprises

Dekker Pepper maakt met chilipeper van elke maaltijd een culinaire beleving. Of het nu gaat om (eigen gemaakte) sauzen, gedroogde pepers of zelfs peperzaden om zelf de meeste unieke soorten te groeien (en je gasten te serveren). Inmiddels bestaat de Dekker Pepper groep uit:

Dekker Pepper (retail webshop)
Hotify (horeca groothandel in pittig)
Heetste Peper (peperzaden webshop)

Assignments:
Global Process Owner O2C @ Just Eat Takeaway
Manager B2C Contract to Cash @ KPN
Manager Operations @ Faircasso
Conversion Process Analyst @ Mambu
Manager B2B Contract to Cash @ KPN
Manager Disputes @ KPN
Credit Manager SME @ KPN
AR Reporting Analyst @ eBay

More elaborate descriptions can be found below.

Mar 2016 - Senior Collections Manager EMEA; 
As Senior Collections Manager responsible for all EMEA Collection activities for the Hotel Collect business model. Managing a total of more than 60 people of which 7 direct reports.

Mar 2015 - Regional Manager SEMEA; 

Sept 2014 - Regional Manager NEMEA;

Pieter Dekker🇳🇱