India

Generalist Product Management

Growth Product Management

Bachelor of Engineering (B.E.); MSc. (Hons)

Pratibha Agrawal

Senior Product Manager

Product analytics

Communication

Collaboration

Problem-solving

Time management

Empathy

Organisation skills

Presentation skills

Conflict resolution

Stakeholder management

Product roadmap

Figma

Google Analytics

Team player

Critical-thinking

Project management

Public Speaking

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to think about design career paths and what progression looks like for designers?

Design career path

Learn the career path and progression for product managers.

Product management career path

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to set up product analytics and metrics to track success?

Leveraging Product Analytics

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

Best practices for documenting projects, epics, and stories

Writing product requirement documents

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

Hiver is a Gmail based helpdesk which lets you manage your customer emails, chats, WhatsApp queries and calls all in one place within the comfort of Gmail.

- Led the ideation and development of taking Hiver from an email channel to a  multi-channel helpdesk by adding 3 new customer support channels- Live Chat, WhatsApp, Voice support 

- Managed 3 development squads while executing the above projects

- Worked with multiple external partners to build these integrations 

- Built few key features for the Hiver mobile app which saw an adoption of more than 80%

- Ideated and led development of Hiver Contacts module which saw 60% adoption

- Revamped a legacy feature which was a long term debt for the company. This involved migration of existing customers to the newer system. This was executed in iterations over a quater with very strategic planning

- Worked on building the Hiver mobile app from scratch

- Worked with the Customer success team to build a better account deletion flow in product to prevent churn and capture customer feedback 

- Built a visualisation feature for teams to see how their workload is distributed at any point of time. This was adopted by 30% customers

Kony is a leading enterprise mobility company, focused on helping organisations achieve digital success. Kony DBX is a stream of digital banking products, enabling banks and credit unions to accelerate innovation. I worked on mainly 2 products here: 

Consumer Lending App
- Focused on making it easy for customers to apply for loans, check their pre-qualified amount and interest rates etc.
- Worked closely with 4 customers (credit unions) in a joint development program to come up with the first version of the product

New Customer Onboarding (NCO)
- Enabling financial institutions to onboard new customers digitally
- Responsible for releasing the MVP version of the product while working closely with a customer

Jarita was aimed at building a marketplace for all eco-friendly product manufacturers across India and a one-stop solution for consumers with affordable products easily available at their doorstep. In this role, I was responsible for Products, Procurement and Customer Experience verticals.

AgroStar is a one-stop solution for all agri-needs of Indian farmers, with an m-commerce platform. During my tenure at AgroStar I worked mainly on 3 products: 

AgroEx
Our own in house Last mile delivery solution for rural India. This initiative has helped up provide next day deliveries even in remote villages of Gujarat, Maharashtra and Rajasthan. It manages everything from consignments, packages, delivery partners, delivery tracking, payments, reconciliation, digital wallets etc.
- Launched a feature for logistics partners to do offline deliveries which helped capture correct delivery times with 80% success
- Conceptualised and developed a wallet system for logistics partners which led to 53% faster money recovery
- Built a payment reconciliation method for accounts team which led to improved user satisfaction and efficiency

Warehouse Management System (WMS)
Led the customisation and adoption of a third party WMS in Agrostar to automate manual processes in the warehouse
- User Research: Led an exhaustive study on the 3 warehouse teams, with a strength of 100, and managed solely in-short of a supply chain head, to understand the manual overheads and bring their voice in the product

AgriDoctor 
Crop disease detection app powered by AI
- Innovated a unique way to reach & help Indian farmers through a mechanism to check crop health using AI in just 3 clicks
- Responsible for coming up with a POC within a month, on the basis of market research & business needs, while working with a lean team of an android developer, business development manager and myself (wearing the hat of a PM and UX designer)
- Simultaneously, also built a web-based application for agronomists (agri advisor) for answering customer queries, which could also eventually serve as a platform to understand customer trends/activity

Take a holistic approach to your career with this mentorship series. Learn to build a career roadmap that aligns with your goals and aspirations. From identifying skill gaps to exploring potential career paths, we'll provide insights to support your long-term success. Our mentorship will help you make informed decisions and set a solid foundation for a fulfilling career journey.

Pratibha Agrawal🇮🇳

About Pratibha Agrawal

Expertise

Sessions with Pratibha Agrawal