Canada

Priya Biswas

Director of Product Management practice

*Established a standard, industry best-practice product management lifecycle framework. Which is being adopted as the core operating model for all Product Portfolios.

*Lead the Product Management community of practice focused on shared learning, mentorship and engaging product managers across the company in their growth and development in the field of Product Management.

*Create and teach the  internal APM program as part of the internal Talent Pipeline strategy.

*Established Product Management playbook to help support and scale processes, templates and best practices.

* Engaged with industry experts to help build a more robust Product Operations practice that enables and helps mature Product Management to build better Products.

*Coach agile teams in the methodology of agile.
*Working in collaboration with others this role will help develop strategies, standards, and requirements for the agile process.
*Lead teams on how to use Agile practices to produce high-quality products that meet user story acceptance criteria and satisfy customer needs.
*Take Agile projects from initiation through release, provide oversight to ensure alignment of Agile/Scrum practices.
*Facilitate discussion leading to collective decision-making, goal setting, and conflict resolution within the team.
*Be a thought leader on Agile methodology with a passion for relationship building.
*Act as a liaison between the product owner, development team, and management in order to ensure that the requirements are met.
*Guides the team to be self-organized to advance the Agile Scrum best practices.
*Provide training to employees on the agile process.
*Communicate and report team progress, status updates, product demos and accomplishments ensuring transparency of progress and outcomes.
*Provide proactive coaching to the team and recommend continuous improvement of processes and tools to optimize team productivity, quality and speed-to-market.
*Coaches multiple projects and interfaces with product owners.
*Remove obstacles to delivery success through the proactive management of external dependencies, team problem-solving and the development of new solutions or approaches to ongoing challenges.
*Facilitate and engage in business analysis, user experience and technical conversations across platforms and multiple levels of influence.
*Collaborate with other ATB Agile Coaches to facilitate increasing maturity and effectiveness in the application of Agile across the organization.

Responsible for researching, creating, and implementing new Fraud protection capabilities to support ATB's overall customer experience and fraud management strategy. 

Primarily focusing on:

- Delivering the capabilities needed to meet our key strategic fraud management goals. 
- Utilizing data to reduce fraud impact on customers, and to improve fraud identification.
- Building and providing the organization's fraud management teams with a central tool and holistic view 
   of potentially fraudulent activity across ATB.
- Making fraud management an integral part of product design and development 
- Augmenting fraud knowledge within the fraud team and ATB to support improved customer 
   experiences

Responsible for researching, creating and implementing new identity and credential capabilities to support ATB's overall customer experience strategy. 

Primarily focusing on:
What makes up a customer’s unique ‘identity’ at ATB.
Where we store/consume credentials and preferences.
How we support and facilitate a seamless ‘Omni-channel’ experience.
How and where we should invest to strategically grow our capability.
How we integrate and leverage new forms of customer credential/identity in fraud and risk scenarios.

•Interacted with customers and stakeholders in Voice of the Customer requirement gathering, fine-tuned them and continuously integrated the product feedback into the development cycle. 

•Built product personas and user journeys based on interviews with the customers and stakeholders. Walked through the personas and journeys with cross-functional teams to ensure common understanding and direction for the product.
 
•Worked with 2-3 cross-functional teams at a time, to successfully deliver features and product releases at the end of each quarter. 

•Had a deep understanding of the technology stack and impacting the final product direction. 

•Routinely worked very closely with our design teams to make user experience decisions. Demoed the user mockups and user journeys with our stakeholders and customers, in order to get feedback. 

•Continuously worked towards persuading and influencing the alignment between customers, commercial product managers and Engineering teams. 

•Translated unstructured requirements into actionable user stories and work units to be worked on by the development team.

•Kept the backlog groomed and prioritized to ensure that 1-2 sprints backlog stories are always ready to be executed by the team. 

•Worked with the commercial product team and customers to align priorities, project go live dates, product directions, for each quarterly planning.

•Reported out at the end of each quarterly planning to the entire manufacturing team the outcome of what features and stories will be delivered at the end of the quarter. 

•Regularly had exciting and applicable sprint demos for customers and all the stakeholders. Influenced other teams to have similar impactful demos. 

•Monitored KPI’s and did weekly update to the Senior Software Director.

Manage multiple escalated customers cases and critical project deployments in engineering. Work directly with the customers, support team and Engineering to ensure that the issues are managed and prioritized according to the various customer and project needs. 

Successfully anticipate and managed multiple competing customer priorities and issues on different product versions and project deadlines. Execute creative solutions in order to meet multiple commitments with limited resource and time. Exhibited great organizational skills in planning, implementing and releasing numerous high quality software SIMs on multiple versions of the product. 

Introduced and improved several agile processes to simplify the team process to enable delivery of faster solutions to our customers. Collaborated and built relationships with internal teams, customers, and stakeholders to ensure exceptional customer satisfaction. Improved collaboration with the support team to develop an excellent joint team front for the customer, which resulted in quicker escalations, faster troubleshooting, and greater customer satisfaction. 

Worked with the product owner and development manager to ensure that customer product enhancement requests and feature gaps are communicated, added and implemented in the product for future releases.

Priya Biswas🇨🇦

About Priya Biswas

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