Mexico

Customer Experience (CX)

Sales

Business Development

Customer Success Management

Project Management

Business Transformation

Master of Business Administration (MBA)

Rafael Castoldi

Business Development Director

Relationship management

Public Speaking

Partnership

Problem-solving

Critical-thinking

Presentation skills

Conflict resolution

Leadership

Project management

Negotiation

Sales plan and process

Trello

ChatGPT

Notion

PowerBI

Stakeholder management

Communication

Customer service

Responsible for expanding the organization throughout Latin America, developing and structuring processes, partnerships, providers, and especially customers. In the first year of operation, I developed business in 5 countries: Mexico, Argentina, Chile, Paraguay, and Uruguay.

Responsible for following and ensuring the achievement of results in the use of our solutions by major customers, providing consultancy for the development of processes and routines, looking for management focused on Safety and Economic, as well as support for problem-solving. Strong performance in generating cross-sell and up-sell opportunities, generating increased revenue for the portfolio's clients. Acting with the management of AB-Inbev, Raízen, Petrobras, Bunge, Klabin, BRF, Gazin, JSL, VIX Logística and Cooperativa Agroindustrial Lar accounts.

As an After-Sales Manager, I work in Customer Success, seeking to reduce churn and increase revenue in the customer base, with upselling and cross-selling actions. We seek the adherence of our customers to our solutions, to develop analyzes and demonstrations of opportunities identified through the indicators generated by our systems. We are actively involved in monitoring and retaining the customer base, creating Operational Analyzes of their operations, developing Action Plans in critical cases, and involving other areas of the organization in solving problems with customers.

As IT Infrastructure Manager, I am responsible for ensuring the availability of resources to support the developed technologies and systems, such as Cloud Computing, M2M, and IoT management, also acting to ensure the availability and redundancy of services and internal infrastructure, bringing new solutions and new suppliers, working on negotiations to improve performance and reduce costs.

Responsible for managing the company's operational departments, which handle the planning and execution of events held. Development of projects with great partnerships that generate innovation. Optimization and process change for better performance and efficiency (doing more with less). Supervise the development of an ERP with a team of developers from the organization. Human Development looking to activate the team's values to generate commitment and satisfaction.

Development of projects and solutions for the organization's activities;
People Management – analysis and organization of human capital;
IT Management – research of solutions and technologies;
Marketing Management – sponsorship and advertising projects;
Strategic Management – projects for market and capital growth.

Analysis and creation of the company's own control system;
Analysis of navigability and creation of layout and images for the e-commerce website;
Operation of the system developed by the company itself;
Development of financial spreadsheets and documents;
Creation of graphic design works.

Operation of the system developed by the company itself;
Development of financial spreadsheets and documents;
Creation of graphic design works.

Rafael Castoldi🇲🇽

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