United States

Site Reliability

Business Transformation

Master’s Degree

Ray Trotter

Technology Manager

Prototyping

Communication

Collaboration

Problem-solving

Critical-thinking

Empathy

Leadership

Negotiation

Python

ChatGPT

GitHub

Google Ads

Jira

Lucidchart

Google Analytics

Zendesk

Workday

Rippling

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

How to determine what is a good balance of skill sets for your organization's needs

Building balanced teams

How to think about design career paths and what progression looks like for designers?

Design career path

As part of the executive leadership team of a startup consulting company, provided guidance for the company (funding, strategy, HR, etc.).
Developed budgets and financial models to predict costs and plan for departmental growth. 
Responsible for all aspects of the IT organization (Cloud Infrastructure, Cyber Security, Network, Help Desk, Licensing, Budget forecasting, Asset and Vendor Management).
Established operating procedures, metrics and goals for Information Technology and Managed Services divisions. 
Took a new Managed Services organization from concept/MVP to a fully operational organization to support Splunk and Cribl environments for enterprise clients.
Built financial models to plan for staff/sales growth and ensure profitably of the Managed Services organization. 
Created training regimens and staffing plans to balance customer needs and market realities when hiring employees with specialized skill sets, saving $500K in FTE costs.  
Managed an international team of engineers and consultants to ensure 'follow the sun' operations.
Developed and implemented internship program benefiting students from underrepresented communities starting careers in technology.

Lead team of monitoring engineers delivering several global platforms for APM, security and network monitoring.
Developed financial models to simplify departmental charge-back.
Active participant in Experian's intern and graduate programs as manager and mentor.

Architected and implemented global deployment of Splunk to improve security posturing and operational capabilities.

Manage infrastructure, help desk and overseas operations staff.
Plan and manage systems and infrastructure projects.
Work with CEO and CTO to create solutions to infrastructure problems.
Develop action plans to identify and improve upon workflows and procedures.
Develop operating and capital expenditure budgets.
Define infrastructure operating procedures.
Modernized DevOps to reduce waste by implementing Splunk, Nagios and PagerDuty - Saving $100K/year. 
Manage Cloudera Hadoop cluster - working to minimize and prevent downtime.

Maintain HIPAA and PCI compliance across all platforms.
Linux/Unix Administer approximately 200 Linux servers.  Other Unix variants as required.  
Deployed complex infrastructure to support PeopleSoft migration.
Implemented Splunk log aggregation software to improve security, compliance, alerting and troubleshooting across all platforms (Unix/Windows/Apple)
Designed and implemented Red Hat Satellite licensing environment to handle Red Hat site license.
Developed build checklists for new server implementation including kickstart to automate processes.

Worked under contract as a Linux/Unix system administrator until being hired permanently.

Assist first and second level technicians with trouble reports and problem solving.
Supervise first and second level technicians, including ticket management and call flow.
Remotely administer MS SQL databases for on site call processor.
Direct on site field technicians on repairs and maintenance.
Train new employees on proprietary systems and applications.
Configure and troubleshoot Adtran IADs in the field.
Prepare escalations from Technical Support for escalation to Development.

Supervised Tier 3 support group.
Administered  and  deployed  Linux  servers  to  handle  Web  applications  such  as  Ticket  Tracker,  employee  calendar,  file  share,  and  inventory  control systems  via  LAMP  (Linux,  Apache,  MySQL,  PHP).
Administered  Linux  firewalls  using  ipchains/iptables.
Provisioned customer ATM circuits in Redback and Cisco routers.
Advanced Troubleshooting of DSL, ISDN, 802.11 and Canopy Wireless connection services.
Worked ticket escalations from Tier 1 Technical Support.
Interfaced with LECs to deploy new services and report outages.

Administration of Windows NT servers for Web, E-mail, Database and file share.
Made decisions on new equipment purchases.
Purchased networking and server equipment.
Installed, upgraded and administered network elements on campus for 3,000 students and 200 staff members.
Installed fiber optic and Cat5 cabling for dorm and office facilities.
Installed 3Com core router and switches.
Made on site service calls to dorms and offices.

Ray Trotter🇺🇸

About Ray Trotter

Expertise

Sessions with Ray Trotter