United Kingdom

UX Design

UI/ Visual Design

Service Design

Product Design

UX Testing

UX Research

Service Design Research

Auckland University of Technology

Raymond Tiong

Senior User Researcher

Usability Testing

Quantitative research

Product strategy

Qualitative research

Communication

Collaboration

Problem-solving

Critical-thinking

Empathy

Organisation skills

Presentation skills

Stakeholder management

Project management

Analytical skills

Brand strategy

User research

Qualtrics

UserTesting

Asana

Figma

Jira

Miro

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Tips for transitioning into a new role or company.

Changing roles

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

I mentor a mid-weight researcher and support non-researchers with their customer discovery needs in a democratised operating model.

After my promotion, my responsibilities included mentoring grad and junior researchers and supporting non-researchers with executing projects and learning about UX research.

This was my first client-facing role where I learned core skills in stakeholder management and project management.

Raymond Tiong🇬🇧

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