United Kingdom

Customer Experience (CX)

Technical Product Management

RECEP ANIL AYDEMİR

Lead Decisioning Architect

Problem-solving

Critical-thinking

Presentation skills

Stakeholder management

Leadership

Analytical skills

ChatGPT

As part of the International Skills Mobility program, I have had the distinct privilege of serving as a Decisioning Consultant to support Entel Chile, a valued partner market of Vodafone. This unique opportunity is extended to individuals with considerable experience in their fields, and I am honored to have been selected for this role.

Building on my prior success in a similar capacity with Vodafone Albania, where I played a pivotal role as a Decisioning Consultant, I am excited to bring my expertise to Entel Chile. It is gratifying to know that my contributions in Albania have paved the way for this new chapter, further solidifying the success of the International Skills Mobility program.

Notably, I am humbled to be the first individual to participate in the skills mobility program twice, a testament to the trust placed in my abilities and the positive impact I strive to make within the Vodafone network. This experience allows me to not only enhance decisioning processes for Entel Chile but also reinforce the collaborative spirit between Vodafone and its esteemed partners.

As part of the International Skills Mobility program, my journey commenced with a significant achievement in Vodafone Turkey, where I served as a Pega Decisioning Consultant. Prior to embarking on the International Skills Mobility program, I achieved a notable milestone by being the first person within the Vodafone Group to implement Pega Adaptive Models in decisioning at scale.

This accomplishment, realized during my tenure in Vodafone Turkey, not only demonstrated my expertise in decisioning but also played a pivotal role in my subsequent selection for the International Skills Mobility program, specifically for the assignment in Vodafone Albania. This recognition highlighted my dedication to innovation and my ability to drive impactful changes within the organization.

During my time in Vodafone Albania, I continued to build upon this foundation, contributing my skills and insights to the local market. The experience further enriched my professional journey within the Vodafone Group, emphasizing the importance of innovation, adaptability, and collaborative contributions across diverse markets. I am grateful for the opportunities to make meaningful contributions to the success of both Vodafone Turkey and Vodafone Albania.

Prepaid Squad - PEGA Decisioning Architect

I am an accomplished Pega Certified Decisioning Consultant at Vodafone Turkey, specializing in Postpaid Enterprise Customers. My role extends beyond its scope, collaborating with other squads' Decisioning Architects to implement complex developments and fostering a comprehensive understanding of prepaid and postpaid customer bases.

A significant accomplishment is pioneering the launch and utilization of Pega Adaptive Models in Vodafone's strategies. This initiative, yielding exceptional results in offer selection across various customer journeys, earned me consecutive Technology Hero awards for the last fiscal year (2020 Q3 and Q4), an accolade reserved for those who significantly contribute to business results.

Building on this success, I joined Vodafone Group's Skills Mobility program, serving as a Pega Decisioning Consultant for Vodafone Albania and Entel Chile. This experience allowed me to share insights and expertise gained at Vodafone Turkey.

After successfully implementing Adaptive Models and mentoring teams in Pega, I joined Vodafone Group's Virtual Squad to create a blueprint for Pega Adaptive implementation. This opportunity enabled me to share insights from Vodafone Turkey and contribute to global strategies, further emphasizing my dedication to fostering innovation and collaboration within the organization.

Additionally, I served as interim chapter lead at Vodafone Turkey, successfully managing the team for three months until a new manager was appointed. Throughout my tenure, I led various Pega channel implementations, including TOBI Voice and Chat, initiated A/B tests for continuous improvement, and contributed to the Pega upgrade from version 7.3 to 8.3.

Aligned with Vodafone's agile ethos, I embrace T-Shape principles. Besides crafting strategies, I assist CVM in diverse customer journeys and ensure effective collaboration as the Scrum Master.

As a Sales Solution Designer, my responsibility was to make technical designs for sales related projects. My first solution design was addon sales for Smarcash registers. I prepared design documents to help developers and other stakeholders. After my design completed I started to work on Store on Tablet project which was a digital transformation project for our physical Vodafone Stores. This project aims to bring all CRM capabilities to the tablet. I made some designs and collected updates from the stores over MVPs. And I contributed to the UX design part.

As a member of the User Acceptance Test (UAT) Team at Vodafone, I serve as the final checkpoint for Vodafone products, ensuring their readiness for deployment. My role is pivotal in facilitating the transition of projects to the live environment by meticulously overseeing the UAT process.

In executing UAT, I adopt a comprehensive approach that balances a macroscopic view of the overarching project objectives with a keen attention to the minutest details. My commitment extends to understanding the specific requirements of various departments involved. Whether the project pertains to regulatory changes, marketing initiatives, or other facets, I align my perspective with the respective teams, ensuring a thorough comprehension of their needs.

My primary focus lies in marketing-based projects, where I immerse myself in the mindset of both project owners and end customers. Recognizing the paramount importance of customer-centricity in Vodafone's operational ethos, I place the customer experience at the forefront during testing. This involves meticulous evaluation of steps and screens to guarantee an optimal and user-friendly interface.

Furthermore, I possess an advanced understanding of IT systems and have cultivated valuable insights into relevant vendors associated with my projects. This knowledge enables me to promptly address and resolve issues that may arise during testing. As an illustration of my adaptability and commitment to professional growth, I successfully acquired proficiency in PEGA Marketing while contributing to one of the most significant projects of the fiscal year.

In my role as a Service Assurance Intern, I share responsibility with my team for monitoring Vodafone's Key Performance Indicators (KPIs). These indicators play a crucial role, with some being of significance to the global headquarters and others holding importance for Turkey's CXO team. A primary aspect of my role involves the comprehensive reporting of KPI data to the respective stakeholders. In instances where a KPI deviates from its target, I take a proactive approach by conducting thorough analyses of the identified discrepancies and collaborating with the responsible teams to formulate effective solutions. This role not only demands a keen understanding of the KPI landscape but also requires the ability to navigate and contribute to cross-functional teams, ensuring the continuous improvement and alignment of performance metrics with organizational objectives.

As an Innovation and Digital Transformation Intern my main duty was to develop corporate entrepreneurship in Koçfinans. In addition, I was working on 2 start-ups, which are building inside the corporate structure of Kocfinans. In these start-ups I was planning all marketing strategies, UX parts, schedules and prototypes. On the other hand I always looking new fintech start-ups, which we can cooperate.

I'm responsible of eBA project which is used for digitalizing company forms and workflows. It is a C# based application. I learned eBA at five days training and I gave workshops to employees. One of my duties is connecting eBA to Axapta via web API and SQL commands. I'm one of the project managers and I also worked at 3PL (third party logistics) Integration project.

I worked at Corporate Communications as a photographer.

I created an Asset Tracking System for Arçelik Company in order to keep track of the IT equipments. It was a C# web application.

RECEP ANIL AYDEMİR🇬🇧

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