Brazil

Customer Experience (CX)

Project Management

Descomplica

Uniritter 

Renata Padilha

Customer Success Manager

Mentoring Book in Portuguese 

Mentoring Book in English 

Communication

Collaboration

Empathy

Team player

Presentation skills

Customer service

Leadership

Adobe Photoshop

Confluence

Time management

Problem-solving

Critical-thinking

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Tips for transitioning into a new role or company.

Changing roles

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

I drive value realization and business outcomes for SAP customers by ensuring the successful adoption and consumption of solutions. I act as the main point of contact, orchestrating resources across consulting, support, and account management, while developing and executing success plans tailored to customer needs. It's an strategic post-sales relationships within tools such as MS Copilot, CRM, Cloud Reporting, JIRA, HubSpot CRM, Salesforce, Gainsight, Custify, ChurnZero, Zendesk, ONE360, Mural, microsoft tools, etc. Driving adoption, consumption, SLAs, KPIs and measurable business outcomes for enterprise customers. Orchestrating cross-functional resources, escalations, safeguarded renewals while identifying upsell/cross-sell opportunities. Delivering success plans that improves customer satisfaction, especially in cloud infrastructure, RISE and S/4HANA.

Acting as the single point of contact from beginning to end of contracts in SAP's portfolio of cloud solutions, including Business Technology Platform (SAP BTP) and RISE through IaaS, CaaS and SaaS, using tools such as CRM, Service Now, JIRA, Confluence on a daily basis. SAP Fiori. Have weekly calls and alignments with the client's team, supporting the engagement of tickets, service requests, being the point of contact between the client's team and systems implementation partner and SAP support teams, being the client's trust advisor in all matters related to the Enterprise Cloud Solutions portfolio. 

Leading the SAP female collective in my region for 5 years, where I developed and managed more than 100 projects over the years, increasing employee participation in diversity and inclusion activities by 200%, completing more than 55 projects (among them, lectures, courses, leadership programs, mentoring, extracurricular activities, awareness classes, hiring more women, market and work environment analysis, diversity policy remodeling programs, etc.), ranging from the most diverse areas of focus, among them: Career Development, female empowerment, brand promotion, training on diversity and inclusion, strategic partnerships, data analysis in partnership with the human resources area to improve working conditions for women within the company, hiring more women and mentoring programs for women to reach greater leadership positions. Managing more than 100 volunteers within the most diverse diversity and inclusion programs

Through the certification program for partners at SAP, I act as an expert in Business Partner with a diverse skill set encompassing advocacy, business strategy, and extensive expertise in SAP Technologies portfolio.killed in collaborative leadership, tough negotiation in sales, and supporting SAP partners and independent software vendors (ISVs) through innovative programs, particularly through certification programs, pre-sales nurturing, sales, and post-sales support. Proficiency in translate SAP complex technology concepts for customer stakeholders, creating programs to provide overview sessions of certification benefits for SAP partners, showing in a storytelling mode how they could improve their gain with SAP certification and how to use all of the benefits that they have adquire, improving over 75% of adherence of the program.

Renata Padilha🇧🇷

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