

Senior Service Design Director at McKinsey & Company
Senior Service Design Director at McKinsey & Company
Hello! I’m Rhonda Sweet, a Senior Strategic Service Designer with over 15 years of experience in transforming business challenges into innovative, user-centred design solutions. With a background in ethnographic research, service blueprints, and facilitating workshops, I specialise in creating seamless customer experiences. I've had the privilege of mentoring teams, fostering innovation, and enhancing capabilities through hands-on co-creation sessions. I’m passionate about guiding the next generation of designers to achieve their potential, sharing insights on user-centred design, project management, and the importance of empathy in creating impactful solutions.