

Head of design at Blueegg – Experience design consultancy
Head of design at Blueegg – Experience design consultancy
I’m a Sydney-based CX strategist/designer and innovator.
I run Pickle Inc. - a legal design studio dedicated to making law more human.
I'm also the head of design at blueegg - a digital consultancy in Australia.
I'm always up for a coffee and a chinwag about big ideas, big challenges and anything with a positive social impact.
My specialties include: Customer Experience research and strategy Service design Workshop design and facilitation Jobs to be Done methodology Experience/event strategy and design Innovation framework strategy and design Stakeholder management Presenting Copywriting
Currently: Mentoring through IXDA Member of Good Design COVID-19 Design Taskforce
“Rich has a great system to help career changers from unconventional fields translate their past experience. I attended his group session and continued to work with him on it. He is great to work with and gets to the heart of the matter.”
“Really great session with Rich, he is a wealth of knowledge and gave tactical advice to easily take on. Thank you!”
“It was a pleasure speaking with Rich and to receive valuable insight and tips from him on how to think about beginning conversations on career progression within an organisation. Rich is a great source of knowledge and experience in the field of design, and I would highly recommend a session with him if you wish to broaden your knowledge on the design industry, or if you are thinking of starting…”