United States

Service Design

Generalist Product Management

Service Design Research

Hyper Island

Interdisciplinary School of Higher Social Studies, San Martin University

Roi Benitez

Design & Digital Anthropology

Qualitative research

Collaboration

Problem-solving

Critical-thinking

Empathy

Conflict resolution

Stakeholder management

Leadership

User research

Product roadmap

Airtable

Canva

Figma

Jira

Miro

Notion

Confluence

Mural

Public Speaking

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

In-house Digital Lead Consultant to facilitate the intersection between human behavior, design, digital transformation, and technology to design new ways of working.

Senior researcher assigned to research projects for international organisations. Definition of research plan, sample, execution of in-depth interviews and interpretation of findings.

I am a freelance researcher for a global project funded by the Melinda Gates Foundation. In this role, I advise and provide feedback to the entire research team of the project.

Professor of Service Design for the Bachelor's Degrees in Engineering, Business Management and Analytics (data science).

I am a professor of Service Design for the Master in Innovation and Entrepreneurship.

As a product manager I led teams and technology projects for international organisations and corporations. 
My responsibility involved the design and implementation of the research strategy with users, ideation of solutions, planning of all data collection and analysis necessary for the proper monitoring of projects. I led a team of 15 people distributed in Chile, Peru and Ecuador. Publication and dissemination of information on successful and promising approaches, lessons learned and other results to program partners, donors, government counterparts and other key stakeholders.

Leader of the learning workshops of the CertifiedTechDeveloper career created by Mercadolibre, Globant and Digital House.
Content design, collaborative innovation, indicator creation and monitoring, continuous improvement proposals and coordination of a team of 50 professionals. Reporting to the global project coordinator.

Roi Benitez🇺🇸