United States

Customer Experience (CX)

Generalist Product Management

QA Engineer

Bachelor of Science

✊🏿🏳️‍🌈 Diversity & Inclusion

Ronald Lane

Senior Manager, Eos Integration & Release Management

Communication

Collaboration

Problem-solving

Critical-thinking

Empathy

Team player

Customer service

Leadership

Trello

UserTesting

Java

Zendesk

Development Team Leader.  Continuously improving our development process with the goal of empowering development teams to learn, grow, understand the business needs, and deliver maximum business value in a smooth and predictable fashion.

QE Team Lead for a two person team.  Drive growth of Functional Automation by adding new test suits and providing the vision and road map for the automation team.  Drive continuous improvement activities and initiatives.  

QE Lead for one or more Scrum Teams. 

Head Scrum Master, lead all ceremonies that fuel day to day activities for 2 engineering teams.  Provide the vision and execution of our Agile road map.  Train and mentor other Scrum Masters.

Embedded in a Scrum team operating within the Agile software development paradigm.
Define and document detailed test plans.
Conduct test execution for project iterations.
Install and maintain QA environment servers.
Maintain automated tests.
Create automated tests to validate Brainshark's applications, across multiple browsers and in multiple test environments.

Embedded in a Scrum team operating within the Agile software development paradigm.
Define and document detailed test plans.
Define and document detailed test strategies.
Participating in design sessions.
Maintain defect backlogs.
Facilitate defect triage meetings.
Conduct test execution for project iterations.

Maintaining the product backlog while determining product priorities.
Made key decisions that maximized the product ROI.
Partnering with business to understand the direction of the company. 
Engaged business and development to create ideal tools with multiple end users needs in mind.
Collected concise requirements to ensure development time was maximized and the deliverable functioned as requested.
Provided weekly updates to business regarding the product backlog and SCRUM team progress.
Ongoing collaboration with users to observe their usage of the system and tools.
I was able to proactively request new features to maximize end user productivity and usability.

Developed an automated BPO review system, saving the company 20k annually.
Gathered requirements for new report requests to ensure delivery was expedited
Audited the delivery of reports sent internally. 
Lead the reporting services group as the primary contact for business.
Maintained proper delivery of all reports sent in house.
SCRUM Master for daily standup meetings.

Communicate status with clients.
Tracked and Monitored the delivery of reports/client satisfaction.
Mentored and train the CSS staff.
Created and maintain client and CSS reports.

Ronald Lane🇺🇸

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