Ruotong Guan🇨🇳
Service design specialist at Accenture
About Ruotong Guan
Service design specialist at Accenture
Experienced, dedicated and highly resilient service designer. I specialize in service design with customer insights, bringing the voice of internal and external users into the innovation process to ensure desired solutions. I have successfully contributed to several digital transformation projects for leading organizations across various industries, including BMW, Tencent, ByteDance, Cathay Pacific etc.
Expertise
DesignProductService DesignUX DesignCustomer Experience (CX)UX ResearchService Design ResearchQuantitative researchProduct strategyQualitative researchDesign systemsMarket research
What mentees say
“Ruotong is a very friendly and positive mentor， she gave me many constructive ideas， even the timing exceeds a bit, she's still patiently answering questions. Thank you very much for your advice :)”