United Kingdom

Graphic Design

UX Design

UI/ Visual Design

BA (Hons) in Graphic Design

Sandi Clarke

Senior Service Designer - Contractor

Communication

Collaboration

Problem-solving

Critical-thinking

Empathy

Team player

Organisation skills

Presentation skills

Customer service

Stakeholder management

Leadership

Analytical skills

UserTesting

Webflow

Adobe Illustrator

Adobe Photoshop

Adobe XD

Airtable

ChatGPT

Figma

Hotjar

Maze

Mixpanel

Adobe Creative Suite

Adobe After Effects

PowerBI

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to think about design career paths and what progression looks like for designers?

Design career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Best practices for running productive design critiques.

Running effective design critiques

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

Ways to provide constructive feedback to team members.

Giving effective feedback

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Led the end-to-end redesign of the booking and lead-generation journey, delivering a system-led conversion model that increased bookings and leads by 40%.

Applied service design and on-site research to map the full gym ecosystem, aligning member, PT, and operational workflows across sales, coaching, and front-of-house.

Used mixed-method research to uncover funnel friction and drive continuous optimisation across acquisition and onboarding.

Defined the product strategy and system-thinking approach for the Brawn app, aligning growth goals with real operational constraints across multi-site gyms.

Built scalable experience systems across web, app, and internal tools, including growth-focused conversational flows such as WhatsApp booking, working closely with offshore engineering teams to deliver build-ready solutions.

As a member of the Growth & Retention Product Team at thinkmoney, I focused on servicing streamline to create the best possible user experience. My responsibilities included developing end-to-end user journeys, identifying pain points through user research and metrics, and creatively solving problems to address user needs. Working collaboratively with information architects, business analysts, and delivery managers, I also collaborated more closely with product owners, engineers, developers, user researchers, and data analysts. I created user journeys, sitemaps, navigation schema, and annotated wireframes, and conducted usability testing to gather feedback. In addition, I facilitated workshops with team members and stakeholders, managed stakeholders, helped define and build a design system, and implemented processes such as UI/UX audits and documentation to support UX maturity

At Connex One, I served as Lead Product Designer within the WFO product team, developing the user experience and interface for features that fostered deeper customer engagement. In my role, I managed all aspects of the product's UX/UI lifecycle, including problem definition, user-centric solutions, user testing, and prototyping. I identified core user and client problems, collaborated with an agile team, created research strategies and approaches, and led the "Discovery" process to tackle customer problems. I communicated project updates to Product Owners and key stakeholders and collaborated with other Senior Designers to maintain consistency through the Connex One Design System. I also developed principles and a growing Design System, implemented processes for smooth efficiency and productivity, supported Junior, Midweight, and Senior Designers, and facilitated workshops alongside product owners and other business leads. I utilized data and customer insights to inform and validate design thinking, demonstrated experience leading UI/UX design across a portfolio of products, and developed Customer Journeys, User Flows, and User Maps. I also proposed mock-ups, hi-end wireframes, and prototypes to support ideation, and created a design process and system in the form of Atomic Design.

As the person responsible for the User Experience and User Interface for all client products in the Desap portfolio, I established crucial relationships with clients and implemented user research and design strategies for their greenfield products. I coordinated with Product Managers, Operations, Stakeholders, Developers/Engineers, and Business Analysts to provide the best solutions for all.

As a senior member of the design team, I managed all aspects of the products UX/UI lifecycle, including problem definition, business requirements, user-centric solutions, user testing, and prototyping. I identified core user and client problems, worked with an agile team, and provided strategic solutions through user research and user testing of prototyping or hi-wireframe designs. I gathered research within workshops, created ideation sessions, and utilized analytical UX methodologies.

I demonstrated experience leading the UI/UX design across a portfolio of products, developed Customer Journeys, User Flows, and User Maps, and produced hi-end wireframes for final functional prototypes for iOS, Android, and Web. I also created the final version of the design for the user interface for these platforms. Additionally, I collaborated efficiently with other senior members of the team and managed the hand-off process to developers.

Responsibilities: Startup active is a creative design development  agency, moving forward the fitness industry with brilliant Wordpress websites and creative branding. 

Duties: 

•  Design a range of websites for different industries such as e-commerce, fashion, fitness & healthy food.
• Responsible for keeping to tight deadlines
• Ensure all website are designed for Mobile & Desktop
• Ensure all online creative work is consistent through multichannels & accessible to all internet browsers
• Building custom Wordpress websites for a range of clients 
• Managing Clients from start to finish on projects
• Liasion with Clients 



Skills:

• To be an innovative designer, observing and keeping up to date with new competitors 
• Intermediate to expert knowledge of Adobe Suite; Photoshop, Illustrator, After Effects, Adobe Premier Pro, Sketch, Adobe Experience Design, Invision,  Webflow, Edge Animate, InDesign & Basic understanding HTML, CSS WordPress

• Being resourceful, creatively engaging with new ideas new software
• Team player with excellent planning and organisational abilities
• To have a passion and an understanding of Online Experience & User Interaction
• Understanding of web development and digital design with functionality
• Understanding responsive design to multi-platforms
• Knowledge of new technology 
• Knowledge of new UX/UI trends
• Understand/basic knowledge of CSS & HTML
• Understanding of Wireframing
• Understanding of WooComerce & Wordpress Platform
• Understanding of Sketch & Adobe Creative Suite
• High Understanding of design processes
• Basic Understanding of growth conversion & SEO

Responsibilities: Working as part of the e-commerce team, supporting marketing/digital marketing with designing, layouts, emails, landing page, social and site update monitoring. 

Duties
• Producing creative artwork for multi channels, such as site audits, email marketing, social/affiliates , landing pages and online marketing campaigns 
• Responsible for presentation of online banners, emails, landing page and look books, on mobile & desktop
• Ensure all landing pages are designed for Mobile & Desktop
• Ensure all online creative work is consistent through multichannels & accessible to all internet browsers



Skills
• To be an innovative designer, observing and keeping up to date with new competitors 
• Intermediate to expert knowledge of Adobe Suite; Photoshop,Illustrator ,After Effects, Edge, Flash, Dreamweaver, Edge Animate, Origami Engine, Fireworks, InDesign & Basic understanding HTML, CSS PHP code
• Being resourceful, creatively engaging with new ideas new software
• Passionate to learn
• Team player with excellent planning and organisational abilities
• To have a passion and an understanding of Online Experience & User Interaction

Working as part of Employability & Enterprise, assisting the Marketing team with artwork for third year students, smalls businesses and graduates. It was a fast pace environment, which helped me to be quicker in my decision making. I very much enjoyed being part of the team.

Responsibility: To Assist the production designer with the Solent Union '​ Student Union Booklet' for Summer 2013 as part of an Internship.


Duties:

- Producing artwork pages  for the 32 published booklet.
- Creating typographical graphics, manipulating them with imagery and content.
- Ensuring all creative, events,assets where copied through out the publication.

Skills
- Knowledge of setting up publication files 
- Eye for design and observation for detail

Approached by University lecturer, with my peer Scott Flood to design a layout for the Mary Rose Museum. A  digital app guide to show the public when exhibiting tours around the museum, for items not on display. As well to be used for educational purposes. We worked with four software programmers from Holland to build this app. It was a great experience and made some good connections.

Solent Creatives is an agency as part of Southampton Solent University. I gained a client through them and worked on a poster design. I gained client experience, and a working relationship with that client. I hope to work with Solent Creatives again

Sandi Clarke🇬🇧