Santosh Goswami🇮🇳

Senior UX Designer · Product Design Lead · UX Consultant | B2B Commerce · Service Design · AI-Augmented UX | HFI Certified CUA™ at Nagarro

About Santosh Goswami

Senior UX Designer · Product Design Lead · UX Consultant | B2B Commerce · Ser... at Nagarro

🧑🏼‍💻 I design product experiences that make complex enterprise workflows clearer, faster, and more human to use.

HFI-certified Senior UX/UI Designer with 8+ years of experience across B2B, B2C commerce, finance, Salesforce CRM, IoT, SaaS, and AI-led product ecosystems - always at the intersection where business complexity meets real user behaviour.

My work isn't surface-level UI. I go deeper: mapping fragmented service journeys, identifying where systems break down for users under pressure, and designing experiences that hold up in production, not just in Figma.

────────────────────────────── ✅ WHAT I BRING ────────────────────────────── ▸ End-to-end UX strategy: research, journey mapping, service blueprinting, and heuristic evaluation ▸ Enterprise product design: B2B, B2C commerce flows, dashboards, CRM workflows, and multi-role systems ▸ Behavioural UX: cognitive load reduction, decision architecture, psychology-informed interaction design ▸ interaction design: High-fidelity UI, design systems, scalable components, accessibility (WCAG), and developer-ready handoff ▸ AI-augmented UX: faster synthesis, smarter ideation, without replacing human design thinking ▸ Front-end fluency: HTML, CSS, Angular - helping me collaborate closely with engineering teams

────────────────────────────── ✅ CERTIFICATIONS ────────────────────────────── 🎓 HFI Certified Usability Analyst™ (CUA) - Human Factors International 🎓 HFI Certified Service Designer - Human Factors International 🎓 AI for Human-Centered Design - Human Factors International

────────────────────────────── ✅ THE HYBRID ADVANTAGE ────────────────────────────── I combine structured UX thinking, strong visual craft, service design depth, and technical collaboration. That helps me design experiences that are not only usable and visually polished, but also practical to build, scale, and maintain.

Currently open to Senior UX Designer, Lead Product Designer, and UX Consultant roles across India, UAE, Europe, Australia, and remote-first teams.

🌏 Portfolio: https://www.santoshg.com/

Expertise

DesignProductUX DesignUI/ Visual DesignService DesignProduct DesignInteraction DesignCustomer Experience (CX)AI DesignDesign SystemsCommunicationCollaboration

Sessions with Santosh Goswami

General Mentorship Session (30 min)