

Managing Director at REFRAMR
Managing Director at REFRAMR
Guten Tag, Kia ora & Hello!
I lead a boutique CX Consultancy in Aotearoa New Zealand. With my small team, we specialise in helping organisations learn their way into more human centred ways of designing & delivering products & services. In my coaching practice, I help designers & customer minded folk break down the barriers inside their organisations for human centred ways of working and customer impact. I am also Founder of the CX Collective, a support community that helps build the skills, connections and resilience to drive customer-led change inside organisations.