United States

✊🏿🏳️‍🌈 Diversity & Inclusion

Sarah Mondestin

UX Writer

• Led, managed, and executed UX content design solutions and frameworks for products. 
• Drove the vision for content strategies and partnered with teammates to build better experiences. 
• Collaborated closely with product designers, researchers, product managers, learning designers, marketers, and engineers to deliver robust solutions to solve user problems and business needs.
• Developed and implemented comprehensive UX content strategies that align with overall product goals and user needs.

• Collaborate with UX teams and edtech companies to use content to deliver the right information, at the right time, in ways that meet the needs of users.
• Build content strategies, UX writing playbooks, and voice and tone guidelines that led to successful and smooth user experiences.

• Created and maintained content libraries, style guides, voice and tone charts, and messaging guidelines.
• Aligned on product with UX research, product teams, marketing, engineering, and customer support.
• Advocated for user-centered solutions to business problems.
• Designed, wrote, and reviewed UX content designs in Figma.
• Monitored content performance metrics.
• Wrote UX content to convey the brand.

• Amplify diverse voices that speak to the needs and challenges of EdTech practitioners. 
• Collaborate with teams to build and maintain editorial processes and publishing guidelines. 
• Provide editorial leadership and support to UX professionals.

•  Led a team of educators and writers in creating impactful user experiences, providing feedback to kids.
•  Collaborated with product owners, designers, researchers, and engineers to craft clear, concise copy. 
• Serve on the Diversity, Equity, and Inclusion committee to promote a healthy workplace. 
• Designed a moderation plan and training manuals for creative online communities.
• Planned and conducted user research for kids and parents. 
• Develop and maintain content style guides and voice charts.

• Aligned curriculum to state standards for education publishing companies.
• Provided guidance to teachers to ensure diverse and inclusive content. 
• Revised curriculum supporting documents using rubric-based systems.

• Increased student achievement through interactive training.
• Managed, coached, and developed a team of writing specialists.
• Designed content and curriculum for companies and industry leaders. 
• Boosted profits by 25 percent through inbound marketing strategies. 
• Increased brand visibility through engaging user experience writing.

• Built a concurrent student/dual credit program.
• Nurtured a 96 percent rate of meaningful user interaction. 
• Spearheaded strategic communication and content development efforts.
• Increased test scores by 42 percent by improving instructional strategies.

• Redesigned the professional development program. 
• Exceeded test results by 15 percent with a gap-closing instruction program.
• Improved efficiency through user experience training.

• Created a customer service professional development program increasing customer satisfaction by 40 percent. 
• Increased teacher effectiveness by leading data analysis cycles. 
• Served on Conference-wide School Evaluation and Accreditation Committees leading to a 100 percent successful accreditation process for six schools.

• Customized and delivered Research Writing and Composition I and II courses.
• Collaborated with other professors to create student artistic programs.

• Organized college recruitment fairs and events for over 100 schools. 
• Assisted in the grant distribution selection process for qualifying students.
• Collaborated with the marketing and advertising teams.

Sarah Mondestin🇺🇸