

Sr. Customer Success Manager at Amplitude
Sr. Customer Success Manager at Amplitude
I am driven by a fervent commitment to unraveling intricate business challenges and steering organizations towards the attainment of their revenue goals. Over the course of my professional journey, I have organically gravitated towards roles in Customer Success, where I am afforded the privilege of collaborating with diverse clientele across various industries.
I also had a opportunity to work within multiple client facing departments which has allowed me to get a deep understanding of customer life cycle and critical events that lead to exceptional customer experience. With the goal of scaling the success within SaaS businesses, I would like to contribute to the community by sharing my experiences and my point of view on building and managing Customer Success teams
I am also an Ethical Influence Practitioner (Credential: https://cialdini.com/certificate?coach=38866542&enrollid=1470447044) and have successfully leveraged Dr.Cialdini's priciples of persuasion in many customer interactions contributing to mutual success. I would like an opportunity to contribute by sharing these principles with professionals in Sales, Customer Success, Product Management, Marketing etc