Scott Kincaid🇺🇸

About Scott Kincaid

Principal Product Researcher at salesforce

I’m a Principal-level Product Researcher with 30 years of experience helping teams make complex software easier to use and understand. My background spans consulting and in-house roles across industries — including over a decade at Salesforce, where I focused on improving usability for Salesforce Admins and guiding design teams toward customer success.

I’ve led research organizations and served as an individual contributor, running over 10,000 hours of one-on-one usability sessions and collaborating closely with designers, PMs, and executives to translate insights into action. My strength lies in connecting the dots — between user feedback, design intent, and business priorities — to make products that are both powerful and approachable.

As a mentor, I’m passionate about helping researchers: • Clarify the “so what” behind their findings • Communicate research value in tangible, leadership-friendly ways • Balance rigor with pragmatism under real-world constraints • Navigate career paths between IC and leadership roles

Whether you’re early in your research career or looking to deepen your influence across teams, I can help you think strategically about your impact — and make your work visible in organizations where ease of use drives success.

Expertise

Sessions with Scott Kincaid

• Mentorship Session (30 min): General mentorship

What mentees say

“Scott is the best! Scott lives and breathes mentorship - he truly cares about helping out younger researchers in their craft, meeting them where they're at. The insight he gives is tactful, clear, and constructive, often leading me to think about a new avenue I hadn't considered before.”

“I had a great experience working with Scott! He helped me think more critically about what to emphasize, what to leave out, and how to make space for more meaningful, higher-impact work. His feedback was grounded in a strong research lens, and his knowledge of research approaches really came through. He was generous with his time, encouraging throughout the process, and very easy to talk to.”

“Scott is truly a warehouse of knowledge when it comes to UX, research, and understanding customers. Every session with him feels like diving deeper into a new layer of insight. He has a remarkable ability to break down complex concepts into clear, practical guidance that can be applied immediately.”