Bulgaria

Generalist Product Management

Technical Product Management

Platform Product Management

Program Management

Site Reliability

Generative AI

Master's degree

Serge Migel

Senior Product Manager

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Team player

Organisation skills

Stakeholder management

Salesforce

Tableau

ChatGPT

Jira

Confluence

PowerBI

Empathy

Presentation skills

Customer service

Conflict resolution

Leadership

Analytical skills

Negotiation

Cloud computing

Partnership

Product roadmap

Product strategy

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

Decision making as a software engineer or lead - how to become better at making the right choices

Making better tech choices

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Learn the best ways to answer technical interview questions with frameworks

Acing technical interview questions

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

How to set up product analytics and metrics to track success?

Leveraging Product Analytics

Tips on how to work and collaborate with engineers and developers.

Working with engineers

Best practices for documenting projects, epics, and stories

Writing product requirement documents

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Learn the career path and progression for product managers.

Product management career path

My role involves defining product vision and strategy, managing end-to-end product lifecycle, and ensuring seamless integration with our cybersecurity offerings. I collaborate closely with cross-functional teams, including Data Center Operations, SRE, DevOps, Engineering, Product Marketing, business development, and sales, to drive product initiatives and deliver exceptional user experiences.

Key responsibilities include:

* Build solutions, provide technical guidance, and advocate for the customer
* Ensure Acronis Cyber Protect environments remain operationally healthy while reducing cost and complexity
* Develop trusting relationships with customers, understanding their business needs and technical challenges, and transform these insights into actionable product requirements
* Using technical acumen and customer obsession, drive technical discussions regarding new feature requests, trade-offs, and risk management
* Consult with a range of partners from developers to C-suite executives
* Collaborate with Solutions Architects, Product Designers, Engineering Managers and Team Leads, Business Developers, Professional Services Consultants, and Partner Success Managers
* With a bias for action, proactively find opportunities for customers to gain additional value from the Acronis Cyber Protect Cloud
* Define and track key metrics to measure product success and inform future development
* Oversee the entire product lifecycle from ideation to launch, ensuring timely delivery of high-quality features, tailored to customer needs

My work is driven by a deep understanding of customer needs, a passion for technology, and a commitment to delivering secure, reliable, and scalable solutions. With a focus on continuous improvement and innovation, I strive to ensure that Acronis remains a leader in the cybersecurity industry

- Designed a Cloud-based infrastructure to support the annual revenue growth of over 50% Year-over-Year
- Forged collaborations with tech vendors, carriers, and customs brokers, expanding market reach and driving revenue growth
- Established 24*7*365 service support, never breached the SLAs
- Hired, on-boarded, and mentored the cross-functional team of 8 DevOps, SRE, QA, and software engineers

My responsibilities included:
- Company IT strategy planning
- Balancing IT budget to create new opportunities for the business
- Developing information security policies and procedures, ensuring compliance with industry standards and best practices, data-loss prevention and  anti-fraud
- Managing information systems monitoring (Zabbix), data backup/restore (Veeam);
- Selecting and implementing suitable technology to streamline all internal operations and help optimize their strategic benefits
- Approving purchases of technological equipment and software; establishing and maintaining trustworthy relationships with IT providers and partners
- Monitoring changes and advancements in technology to help the company gain a competitive advantage
- Analyzing the costs, value, and risks of the information technology environment, and implementing the improvements

- Reduced infrastructure deployment time by 90%, cut time-to-market by 30%, and saved over $4 million annually by migrating the R&D environment to private cloud hyper-converged infrastructure, leveraging Infrastructure as Code
- Achieved a 98% decrease in RPO and RTO by migrating core corporate systems to geographically dispersed clusters across two TIER-III certified data centers, ensuring redundancy and resilience
- Enhanced incident response time by 70% and boosted customer satisfaction by up to 60% by implementing best practices such as DevOps, SRE, ITIL/ITSM, and Agile/Lean methodologies across the IT department’s operations
- Built and mentored the cross-functional IT Infrastructure development team (12 team members)
- Spearheaded multiple concurrent IT infrastructure projects with cross-functional teams
- Focused on delivery of services to internal customers and clients, exceeding committed service levels (24*7*365 service support, availability up to 99.984%)

- Successfully launched an online travel platform, driving a 200% increase in bookings within the first year by utilizing social media advertising
- Expanded the service portfolio to include tailored travel experiences, boosting customer retention by 40%
- Implemented a user-friendly interface, reducing booking time by 50% and increasing customer satisfaction
- Negotiated partnerships with leading airlines and hotels, resulting in exclusive deals and a 30% growth in revenue

Championed complex integration projects portfolio management for enterprise clients, spearheaded IT infrastructure development and upgrade projects, overseeing cross-functional teams of up to 70 engineers (including team leads) based on project requirements, with budgets of up to $100M

Managed complex IT infrastructure projects including pre-sale and project initiating, planning and scheduling, monitoring and controlling, closing and providing support

- Managed the IT Support and Operations team (4 team members)
- Administered corporate network, designed and implemented AD structure, group policies, network services (DHCP, DNS, WINS), file/print services (incl. DFS)
- Operated RedHat Linux/Informix-based Billing system
- Monitored and optimized systems performance and security, ensured uninterrupted systems operation
- Implemented data back-up (Veritas BackupExec), antivirus protection (Kaspersky AV), and other system housekeeping procedures
- Established ITSM Incident and Problem management processes, prepared reports on the SLAs for C-level executives

- Established and controlled systems access and security
- Implemented data backup, antivirus protection, and other system housekeeping procedures

Serge Migel🇧🇬

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