Argentina

Project Management

Product Design

Technical Product Management

Program Management

AI/ML Engineering

Development Operations

Business Development

Customer Success Management

Systems Design

AI Product Management

Universidad Austral Argentina

Universidad Kennedy

Sergio Bacigalupo

Senior Project Manager

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Team player

Organisation skills

Presentation skills

Customer service

Conflict resolution

Stakeholder management

Leadership

Project management

Negotiation

Deal strategy

Design systems

Budget management

Partnership

Product analytics

Product roadmap

Product strategy

Sales plan and process

Apache Spark

Asana

Canva

ChatGPT

Confluence

Figma

GitHub

GitLab

Glassdoor

Greenhouse

HTML

JavaScript

Jira

Jupyter Notebook

Monday

Notion

Postman

Python

React

React Native

UserTesting

WordPress

TensorFlow

Trello

REST API

Selenium

BambooHR

Workday

Cursor

Google Data Studio

PostgreSQL

Node.js

Matlab

Matplotlib

Public Speaking

Analytical skills

AI/ML

Business intelligence

Machine learning

Integration Testing

Unit Testing

Usability Testing

Relationship management

PR writing

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

How to maintain trust, commitment, accountability deliver results while handling conflict

Avoiding common dysfunctions

How to determine what is a good balance of skill sets for your organization's needs

Building balanced teams

How to identify star candidates, evaluate technical ability, and close hires

Hiring software engineers

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Learn the career path and progression for product managers.

Product management career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Best practices for running productive design critiques.

Running effective design critiques

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to set up product analytics and metrics to track success?

Leveraging Product Analytics

Ways to provide constructive feedback to team members.

Giving effective feedback

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

Tips on how to work and collaborate with engineers and developers.

Working with engineers

What is a successful user onboarding flow and how to achieve it?

Onboarding new users

Best practices for documenting projects, epics, and stories

Writing product requirement documents

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

Delivered 12+ projects across AI, Mobile, and Blockchain, E-Commerce, Finances for EU, US, UK, ES, IT customers. Directed planning and leadership of distributed teams in AR, MX, IN, improving delivery timelines by 15% and increasing client satisfaction to +30 NPS.

 

Facilitated program governance through steering-committee-style reviews, status updates, and executive reporting, ensuring transparency on project health, risk, budget, and milestone achievement. Established and administered RAID (Risks, Assumptions, Issues, Dependencies) tracking across concurrent engagements, proactively assessing impact and driving mitigation plans through resolution. Supported onboarding and coordination of contractors and consulting resources, partnering with functional leaders on capacity planning and resource allocation.

Svitla 

Delivery Manager Latin-America | July 2022 – September 2023 

Responsible of projects and resources assigned and follow up of each project for a total of 24 clients in Latin 

America, Canada, US and European Union. 

Projects on: E-commerce, Finance, Health Care, E-Learning, Social Media. 

- Find and develop new business opportunities to offer services and products to the clients. 

- Hire new resources for each client according technical requirements and budget. 

- Management of relationship between customers, resources and Svitla. 

- Follow up of each project. 

Leadership of a total team of 48 people (Developers, QA, HR, etc.) remote in Latam and Europe 

Achievement: Increase our team from 15 members to 48 and increase our income in 112%

•	Delivered end-to-end project management, QA, and cloud migration projects (AWS, Azure, Oracle). 

•	Won 12 new clients across Argentina, USA, Mexico, Chile, and Brazil. 

•	Expanded service offering from development/testing to full IT consulting under Scrum methodology. 

•	Managed business development and client relationships for customized HR and e-commerce solutions.

•	Led “soft landing” of US investment group in Argentina, establishing full operations from scratch.

•	Built strategic relationships with private sector and government stakeholders across multiple industries. 

•	Directed 3 subsidiaries simultaneously (DFW Heavy Duty, Servicios Petroleros Dorados SRL, Rodeado de Paloma) as VP/GM and CEO. 

•	Expanded commercial presence and diversified business lines in new markets.

•	Managed full QA lifecycle for 30+ government applications, coordinating multi-agency stakeholders. 

•	Implemented testing methodologies that reduced defects by 63%. 

•	Designed and led testing strategies integrating local and remote teams with external suppliers. 

•	Drove process improvements and methodology changes across multiple government agencies.

•	Managed quality KPIs across 14 international accounts, including 4 strategic clients. 

•	Led root cause analysis and improvement plans, reducing SLA breaches by 37%. 

•	Designed contingency plans and delivered executive presentations to stakeholders and account executives. 

•	Implemented process improvements and quality strategies for global services.

•	Directed QA team of 12 serving major clients (Coca-Cola, Frávega, Femsa, Andina). 

•	Ensured ISO 9001-2008 compliance and integrated QA processes across 6 countries (Chile, Brazil, Paraguay, Peru, Mexico, US). 

•	Delivered mobile and desktop projects (iOS, Android, Windows Mobile) as parallel Project Leader. 

•	Achieved key wins: Red@Global rollout across LATAM and R40SFA projects increasing sales by 23% on average.

Sergio Bacigalupo🇦🇷

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