United States

UX Design

Customer Experience (CX)

Front-end

QA Engineer

UX Engineering

iOS Engineering

Android Engineering

Seth Kane

Accessibility Leader

Communication

Problem-solving

Critical-thinking

Leadership

Accessibility

React

React Native

GitHub

HTML

JavaScript

Stakeholder management

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Understand the process of training, motivating and directing your team members.

Managing people

Tips for transitioning into a new role or company.

Changing roles

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Director of a 10-15 customer service representatives

• Lead a dual-function team, overseeing six customer and product support analysts organized into three tiers, addressing 25,000 client accessibility and product support requests annually. Additionally, leads a team of three client-facing technical solutions architects specializing in cloud technologies, SaaS, security, CI/CD solutions, and on-premise software implementation, supporting a portfolio exceeding $5 million in ARR.
• Effectively expanded a Business Process Outsourcing (BPO) operation, implementing a comprehensive strategy to provide round-the-clock, 24/7 support for a prominent global software provider. 
• Developed and executed comprehensive company-wide protocols for handling S1 (Severity 1) outages. This involved meticulously outlining step-by-step procedures and guidelines to efficiently and effectively address critical incidents, maximizing internal and external communication and swiftly restoring normal operations.

Manager of 12-15 accessibility consultants 

• Generated over $3 million dollars in auditing, testing, and technical/design guidance billables by providing resourcing, coaching, mentoring, and educational support.
• Solely designed and implemented Access Advisor Process (Helpdesk) which has optimized speed to delivery for client requests and decreases the administrative burden for over 40 team members.
• Support sales initiatives that specialize in E-Commerce, Agile, and Inclusive Design.
• Principal consultant for various E-Commerce clients which include: Crate & Barrel, PRADA, and Jimmy Jazz.

A global leader in consulting, technology services, and digital transformation. Capgemini
offers an array of integrated services combining technology with deep sector expertise.

• Principal accessibility consultant and technical architect for Capgemini North
American dedicated to a $20 billion dollar global quick-service company with a key
focus on web, native app, and kiosk technologies.
• Created an onboarding training program for more than 100+ native app developers,
business analysis, and quality assurance analysts.
• Creating Capgemini’s first inclusive design training program and center of excellence.

Foot Locker, Inc is undergoing a complete digital transformation for the first time in 20
years where they are developing from the ground up a state of the art platform built on
Hybris, AEM and ReactJS/Redux that will be mobile-friendly, responsive and accessible
experience for anyone, anywhere.

Primary stakeholder for defining, writing and creating accessible user stories and
user acceptance criteria.

• Strategic advisor and subject matter expert during the user experience and
interaction design phases of the project.
• Lead architect and developer for WCAG 2.1 AA compliant front end experience.
• Lead accessibility tester and analyst ensuring all features and functionality are
usable with various assistive technologies including JAWs, NVDA and VoiceOver.
• Ongoing risk assessment and auditing while providing recommendations to
ensure WCAG 2.1 Level AA compliant.

• Manager of ~12 front end developers.
• Lead the front end development efforts for the transformation of Footaction, Foot
Locker, Lady Foot Locker, Kids Foot Locker, Six:02 and Final Score onto the new
platform which transacts around 1 billion dollars of sales a year.
• Review and approve code, releases, and deployments.
• Facilitated strategic collaborations during the entire agile cycle.
• Development and counseling of direct reports career paths and goals.

Global Inclusive Design lead responsible for building a multi-disciplinary set of subject matter experts that are responsible for educating, creating, communicating and practitioning “accessibility / inclusive design” into our clients work, culture and processes in the financial, insurance, medical, hospitality, travel, education, and commerce related industry.  Additionally, the front end team lead tasked with developing an end-to-end  strategic plan, architecture and implementation process for the nation's largest nonprofit hospital network to be migrated into an enterprise level CMS platform.

• Global Lead for ~18 subject matter experts across 5 offices within the Inclusive Design Practice! 
• Lead accessibility trainer for quality assurance analyst.
• Primary thought leader for all accessibility related RFPs, discovery, scoping, estimation, and ongoing execution.
• Designed and developed an eight week training curriculum for front end developers on inclusive design.
• Designed and developed training session for non-technical employees and clients.
• Ongoing auditing and recommendations to ensure WCAG 2.0 Level AA compliant.
• On-site and off-site consulting for various fortune 500 clients.
• Public speaker for accessibility best practice, design patterns and automation.

We are a full service digital experience design agency with a relentless focus on the customer. Headquartered in Calgary, Canada.

• Team manager of ~8 front end developers.
• Review and approve code, releases and deployments. 
• Mentor and coach for team members and their professional growth. 
• Providing recommendations and direction for clients and non-technical stakeholders.
• Strategic advisor and subject matter expert during the user experience and interaction design phases of the project.
• Principal architect and engineer for all front end technologies.
• Co-lead for agile grooming, planning and sprints phases of the project.
• Defined and established best practice, QA coding standards, governance, processes, documentation and tools.
• Development and counseling of direct reports career path and goals.

Principle Front-End developer working with Adobe AEM and Hybris platforms specializing
in dynamic rich internet applications.

• Provided UI/UX oversight for a public facing DropBox like image uploading tool
• Created a Node JS web server with a built in API to upload binary posts to an
Amazon Web Services running Ubuntu
• Design architecture and development of a single page Backbone.js application that

Principle Front-End developer and architect for a single page analytic reporting
application that utilizes millions of records of big data in efforts to provide future insight
on trends in a visual and easy to understand way.

• Principle Front-End developer and architect utilizing HTML5, Knockout, D3, C3, SASS
and Grunt for the deployment of the alpha application
• Design and developed highly interactive visualizations from big data
• Provided UI, UX and design direction to both the product and business stake holders

Multi account technical lead and subject matter expert in Front End enterprise level implementations, specializing in responsive, accessible and highly interactive user experiences and design. Provided technical direction, scoping, planning, resourcing and coding for a fortune 50 financial institution that generated nearly 60 million dollars in development and design revenue. Technical lead and team manager for multiple multi-million dollar e-commerce brands.

• Leader and creator for Razorfish’s accessibility center of excellence.
• Principal consultant and developer for all of Razorfish's accessibility (WCAG 2.0, ARIA) and other ADA compliance initiatives globally.
• Lead technical developer and architect for responsive e-commerce initiatives.
• Technical project lead for up to 20 Front End resources on various projects.
• Regional pioneer for first ever Front End specific offshore program in Argentina, Costa Rica and Columbia.
• Mentoring and coaching team members professional growth.
• Development and counseling of direct reports career path and goals.

Tribesoft is a full service, cutting-edge agency that combines strategy, creativity and
technology to provide branding, marketing and communications solutions across a wide
variety of proven mediums such as print, interactive, web and video.
• Lead programmer and client liaison for United Stationers Supply Company
marketing auto wizard website. Designed Microsoft SQL backend and ASP front
end. Website allows 700+ dealers to log into website and be able to send up to
3000 customized marketing based emails per day and create customized print
materials for either bulk or direct shipping
• Lead programmer and client liaison for Parksite Group client extranet. Allow
contractors of the Parksite Group to order supplies on a private extranet.
Integrated SQL system with custom Pronto ERP system.
• Responsible for administration of Tribesoft’s network and servers, including client
email and hosting.

MPC Products Corporation is an industry-leading manufacturer of high performance
electromechanical motion control systems primarily for aerospace application
• Designed, developed and maintained online information resource center for 800+
employees. Designed and developed web based technologies to increase
productivity for employee’s day-to-day tasks including content management
system.
• Designed, developed and maintained corporate website. Created member
registration and client login for the corporate website. Secure administration and
client.

$7 million e-commerce consulting agency that designs, builds, hosts and operates
electronic stores for the World Wide Web.
• National Basketball Association (NBA): Created a program, which allows
shoppers to specify numbers and names, and then preview a customized sports
jersey prior to ordering. Created over 300 unique flash files representing all
jerseys.
• National Hockey League (NHL): Created a program, which allows shoppers to
specify numbers and names, and then preview a customized sports jersey prior
to ordering. Created over 400 unique flash files representing all jerseys
• Hunter Douglas: Lead programmer and developer of the hunterdouglas.com
website.

Founder of hurriKane Solutions. hurriKane Solutions is a creative provider of  website design, website accessibility, website hosting and search engine optimization.

As the Managing Member of hurriKane
Solutions it was my responsibility to oversee the day-to-day operations in addition to the
business development, lead programming and managing 5 sub-contractors.
• Accessibility consultant to small and medium entrepreneur businesses. 
• Lead developer for hurriKane’s custom e-commerce platform, which helped
hurriKane Solutions e-commerce clients gross more than $1.8 Million Dollars in
sales.
• Lead database developer and manager for 30 customer database which include
product databases, content management systems and CRM systems.
• Lead Search Engine Optimization developer, which allowed clients of hurriKane to
obtain local, national and worldwide presence through google.com and other
major search engines.
• Managed two full time employees and 5 subcontractors as in a team
environment, which allowed hurriKane to double in size in one year.

Interactive agency that provides websites, e-commerce, CD-ROMS, and marketing
services for Fortune 500 companies.
• Signal Interactive Corp.: Developed and programmed company’s first
dynamic driven intranet. Transformed static intranet into a fully functionally
dynamic site.
• Lohan Associates, Inc.: Project Leader, designer and developer for
international website. Designed and developed over 500 pages.
• LifeFitness: Team leader and sole Macromedia Director programmer for the Life
Fitness Multimedia CD-Rom distributed to over 5,000 US

Seth Kane🇺🇸