

Senior Director at Salesforce
Senior Director at Salesforce
Shaila Lobo serves as a Senior Director of Strategy and Transformation at Salesforce She leads pivotal initiatives that redefine industry standards, and drive transformative growth. Her role is instrumental in shaping the overarching strategy of the Customer Success organization and driving cross-functional initiatives to revolutionize the business.
With an illustrious career spanning over 20 years, Shaila’s expertise extends to strategic planning, data analytics, technology integrations, mergers and acquisitions (M&A), and large-scale enterprise-wide transformations. Her academic foundation, with a Master's degree in Industrial and Systems Engineering from Georgia Tech, empowers her to devise innovative frameworks to optimize outcomes.
Shaila's expertise extends beyond conventional domains, encompassing risk management, regulatory compliance, privacy and security and responsible technology integration. She has successfully orchestrated enterprise-wide initiatives to strengthen data privacy and security and ensure adherence to industry standards. Her contributions in this space extend to thought leadership articles and global surveys, demonstrating her dedication to advancing the field.
Moreover, Shaila's ability to orchestrate seamless technology and platform integrations underscores her commitment to driving comprehensive transformations including people, processes, systems, and technology. Prior to her tenure at Salesforce, her successful track record at EY and Capgemini solidified her reputation for delivering transformative solutions that lead to sustainable growth.
Shaila is based in San Francisco and lives with her family in Alameda, CA. Outside of work, she enjoys traveling, music and the outdoors.
“Had a great session and had all my questions answered.”
“Great communicator and super helpful!”
“I think Shaila was extremely goal oriented and gave very direct answers to my questions without any fluff, which I really appreciated. Her experience shows, especially through her good communication skills”