Shannah Segal🇨🇦

About Shannah Segal

Sr Manager, Experience Design at Ontario Digital Service

I'm delighted to lead the Experience Design chapter of the Ontario Digital Service, an empowered group of individuals dedicated to building simpler, faster, and better government services for people, businesses, and communities.

Prior to joining the ODS, I was Head of User Experience at BiblioCommons, a SaaS offering for libraries that enabled readers and learners to explore the ideas, information, and stories that are public libraries' collections and services.

I was a founding partner and research/design director at Usability Matters, one of Canada's most highly regarded user experience design firms. For 15 years, I worked directly with clients and designers to create experiences that resonate, motivate and compel. I have expertise across many verticals including media, education, travel, retail, loyalty, not-for-profit, financial and medical. The single most rewarding part of user experience is the opportunity to meet and work with a variety of people - perhaps you will be next!

In 2015, I was awarded a Master of Design in Strategic Foresight and Innovation at OCAD University in Toronto. For several years I was a member of the Association of Professional Futurists (APF), and have twice won first place in the APF Student Recognition Awards program.

Expertise

Sessions with Shannah Segal

• Mentorship Session (30 min): General mentorship