United States

Customer Experience (CX)

Customer Success Management

Community Management

Hardware Design

Business Transformation

Class of 2021

Executive Education

BSBA

shaun arora

Founder

Usability Testing

Product strategy

Prototyping

Problem-solving

Time management

Critical-thinking

Organisation skills

Presentation skills

Customer service

Stakeholder management

Brand positioning

Brand strategy

Conversion optimisation

Marketing strategy

User research

Product roadmap

Adobe XD

Airtable

Canva

Notion

Adobe Creative Suite

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

How to maintain trust, commitment, accountability deliver results while handling conflict

Avoiding common dysfunctions

How to determine what is a good balance of skill sets for your organization's needs

Building balanced teams

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Ways to provide constructive feedback to team members.

Giving effective feedback

What is a successful user onboarding flow and how to achieve it?

Onboarding new users

•  Lead customer discovery and narrow company positioning, resulting in biz dev funnel process and marketing initiatives 
•  Lead fundraising process
•  Co-create the strategic narrative

•  Strategized with CEO to execute a post-COVID pivot 
•  Led a remote customer support and retention team to reduce user wait times from 17 to 1 minute
•  Directed product roadmap driven by user insights and SEO data
•  Created and implemented Partner Agreements and Service Level Agreements

COO // Executive Coaching // Interim Head of Operations // Interim Head of Strategy

Operations advisor balancing multistakeholders

Created the innovation arm of a multinational company and spun it out with internal and external backing. Diligence on companies for strategic investments and M&A. Attracted technologies for net positive impact on P&L, culture, and growth.

Led business operations  and fundraising operations

Led strategy and operations for organic growth team including corporate rebrand.

Led operational integration through hypergrowth and five acquisitions. Responsible for operations across Supply Chain, Manufacturing, IT Infrastructure, MIS, Sales, Marketing, People, Business, Product, and Facility teams.

shaun arora🇺🇸

About shaun arora

Expertise