United States

UX Design

Product Design

Interaction Design

Shaziya Tambawala

Senior Product Designer

Prototyping

Collaboration

Problem-solving

Critical-thinking

Stakeholder management

Information architecture

ChatGPT

Figma

Mixpanel

Notion

Confluence

• Design Lead on AI Conversation Expert (ACE), crafting experiences for AI-powered conversation intelligence.
• Accelerated review frequency and calibration efficiency by redesigning scorecard workflows with guided framing and GenAI-powered suggestions, resulting in sustained engagement and 10+ repeat sessions per user.
• Streamlined template management and boosted feature usability by restructuring the UI of a core admin experience.

• Defined and executed a product vision and strategy, including continuous feature development and delivery. Spearheaded efforts on effective and consistent information visualizations across the Atlassian admin portfolio.
• Achieved 55.7% rule completion rate, tripling previous platform benchmarks, by leading Forge-based redesign of Confluence Automation through cross-functional alignment and iterative customer studies during early access.
• Expanded feature reach from 40% to 90% of user base by advocating for license-free guest access and developing empathy journeys that shifted product strategy from monetization to virality during Beta launch.

• Led design for the Confluence Cloud Premium plan, an advanced content controls plan for organizations to scale.
• Collaborated closely with data science, marketing, and engineering to formulate the design strategy and successfully deliver a variety of upgrade driving features such as Page archiving, External collaboration, and Automation.
• Worked alongside program and product managers to assess evaluative research needs and define design rationales, leveraging industry best practices, for executive level reviews.

• Design Lead for a core module in the CloudCenter (formerly CliQr) Suite, solving complex design problems in the multi-cloud management domain.
• Initiated validation studies for the Services project and iteratively evaluated design concepts with various customers and partners.

• Designed and tested concepts for Sigma’s onboarding experience while consolidating interaction patterns into a unified design system.
• Wore multiple hats as an interaction designer, researcher and project manager in a lean and agile environment to oversee product features from conception through launch.

• Emerging Verticals was an in-house consulting group that engaged greenfield customers with software solutions. I delivered both immediate, customer-facing, solution projects as well as strategic, long-range product offerings for users of industrial equipment.
• Led and collaborated with product and development teams to ascertain clear business objectives and outcomes, identify design goals, and ship production ready wireframes for 3 major product release cycles of Clarity™ Advisor, a maintenance and diagnostics tool catered to the print mailing industry
• Contributed to the UI kit with visual design components and interaction patterns, to be used as a standard across the Predix platform.
• Conducted internal and external user research for a variety of stakeholders focussing on the production mail industry.

• Conducted heuristics evaluation of the Appliance Delivery Analytics (ADA) dashboard and worked closely with the development team to translate stakeholder needs into product features at the Orange Works Lab.

• Granted a full teaching assistantship to mentor students for their term projects and give lectures for the course: User Interface Design (CS/PSYC 3750).

• Worked on cross-platform concept explorations on modular designs for e-commerce product pages across desktop and mobile web and successfully pitched the project to senior management.

• Designed a product showcase to create standardization between external clients and internal departments; This project included information collection from various departments, wireframing and prototyping.
• Worked with the core Customer Support team to collect feedback on users’ shopping experience to improve the e-commerce website.
• Managed international flash-sale online distribution network that contributed to 40% of online sales revenue e.g. WestWing Home and Living (Europe), HauteLook (USA), Gilt Group (USA), The Home (Australia).
• Serviced client portfolios by liaising with merchandising, product development and marketing teams.

Shaziya Tambawala🇺🇸