Taiwan

Generalist Product Management

Program Management

Project Management

Shou Min Hsiao

Senior Project Manager / Scrum Master

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Team player

Project management

Community management

Tableau

Trello

Zeplin

Asana

ChatGPT

Figma

Jira

Mixpanel

Confluence

Agile Leadership
Led the end-to-end development for the Production Scrum team, delivering high-velocity premium features such as Calm My Pet and Instant Update.

AI & Hardware Integration
Delivered 7 AI-powered features within a single quarter (Q4 2024) and led annual integrated hardware–software product launches.

Growth & Engagement
Optimized user journeys to drive a 50% increase in average usage time and significantly improve key feature activation rates.

Quality & Operations Excellence
As Connectivity Quality Owner, reduced Amazon connectivity-related complaints by 50% and lowered customer support ticket volume by 20%.

Process Optimization
Contributed to the JMO (PMO) by identifying and resolving cross-functional bottlenecks to improve organizational efficiency.


Agile Coaching & Team Enablement
Coached two cross-functional App/Web teams as PM & Scrum Master, embedding Agile practices to improve delivery predictability, team velocity, and business alignment.

Change Leadership in High Ambiguity
Led Agile transformation for a 20+ member engineering team under tight timelines, driving clarity in roles, ceremonies, and execution, resulting in a 30% increase in user engagement and 5% MoM growth in streamer retention.

Outcome-Driven Delivery
Guided teams from feature delivery to outcome ownership through iterative planning and feedback loops, enabling the successful launch of multiple core platform capabilities.


Facilitate VIVEPORT Desktop product development team as Project Manger (scrum master) role.
* Receive the requirement from Stakeholder and Customer issues from Customer Care team and prioritized them together to find balance and making product improvement.
* Review the current development status for teams.
* Doing the best to let team could follow Agile process and keep improving.
* Negotiate across different divisions / teams to find the consensus and earn benefit for Company. 
  #Successfully earned the positive reviews from reddit users of product after joined 1 year.
  #Successfully arranged and launched INFINITY Subscription (ALL YOU CAN PLAY!) plan on April of 2019.

Sales and Project Manager Mar. 2012 – Jan. 2017
•Developed new clients, and assisted in the construction of the projects.
•Communicated periodically with potential clients.
#Reach to 20 clients per days.
#Build the projects’ constructions for 10 clients per weeks.
•Collaborated with engineers and designers.
#Led 4 people team to build a shopping car site or a portal site in 1~2 month.
#Have executed and ended more than 200 cases.
Portal sites examples: www.jireh.com.tw/
www.swissp.com.tw/
www.digimax-pro.com.tw/
www.foreseepharma.com
www.pic-travel.com.tw/
www.afastlove.com/
Commercial shopping car site examples:
www.oceanworld.com.tw/
www.chaipay.com.tw
www.foodcom.com.tw/
www.maoshouse.com.tw/
•Requirement analysis
#Help clients increasing 30% visitors of the portal site.
•Negotiated and coordinated with clients about the requirement changes.
# Decrease the damage of the case’s delay for 15% in each project.
•Closed cases and handled Maintenance Advances and Follow-up Marketing Advices.
#After build the project,80% of the clients would ask for help to us in the marketing advices.

Shou Min Hsiao🇹🇼

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