Canada

Customer Success Management

Customer Experience (CX)

Generalist Product Management

Sales

Business Development

Computer Engineering Diploma

Non-Medical Sciences

Sid Bhardwaj

Customer Success Coach

Instagram

Communication

Problem-solving

Time management

Critical-thinking

Team player

Presentation skills

Stakeholder management

Project management

Canva

Greenhouse

Jira

Mixpanel

Confluence

Zendesk

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

How to maintain trust, commitment, accountability deliver results while handling conflict

Avoiding common dysfunctions

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

Learn the best ways to answer technical interview questions with frameworks

Acing technical interview questions

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

Manage team expectations and get the most out of your meetings.

Running effective meetings

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

- Helping professionals from all verticals land as a CSM
- Advising Startups on CS, Consulting & Project Management strategies 

Please reach out if you'd like to learn more

- Served a combined portfolio of SMB, mid-market & a few enterprise customers in various verticals for their FP&A (corporate performance management) needs
- Lead performer in locking multi-year renewals & expansions by adding users and upselling/cross-selling on connectors/integrations
- Served all the FP&A professionals in their D2D operations, from analysts to C-suite helping them adopt Cube (OLAP based technology) to track their financial & non-financial KPIs 
- Led various discovery calls helping clients automate their month-end reporting and budgeting/re-forecasting needs 
- Led multiple individual & group trainings, externally (training cleints) and internally (training new hires)
- Worked closely with Product Managers & Engineers and worked on several business critical features 
 

ERP: Xero, Quickbooks, Sage Intacct, NetSuite 
HRIS: Paylocity, Bamboo, Charthop
CRM: Salesforce

Serving Customers in the FP&A space, and elevating their Customer Experience journey by simplifying their financial processes using Cube and its user friendly underlying technology

- Built multiple proof of concepts for new prospects
- Architected standard demo ware content for solution consultants 
- Also helped in custom demo ware content and worked with partners on various solutions such as mining, professional services etc

- Led workshops for new implementations, acting as Lead Consultant, and providing an end to end solution for new customers 
- Reduced forecasting and budgeting cycle time span from several months to weeks 
- Reduced Labor Hours during the auditing and planning cycles, and making sure end-users are successful in using the software on a daily basis

Helped existing customers maintain their financial models and expand the solution to areas like Workforce Planning, Capex planning and other operational areas of the business

Implemented Financial Modelling solutions for various industries. 

Clients including Universities (Accreditation), health and technology (Consolidations), cosmetics (Sales and Planning), and supported other live projects during the role. 

Demonstrated excellence in Project Management being a lead consultant on various size of the projects.

* Responsibilities include supporting the life cycle of a CPM (Corporate Performance Management) based application in a SaaS model
* Resolving any technical issues our clients are facing in using the software and making sure the best Customer Service is provided.
* Supporting Financial Planning, Budgeting, and Forecasting for a Venture 
* Making sure the data flow is consistent from client's existing systems  and integrated successfully with Vena

Providing technical and network problem resolution to end-users (customers) across the globe. Solutions include but are not limited to, Mobile Device Management Solutions, managing BYOD environments, supporting resellers and their projects comprising Proof of Concept and Network Architecture issues. 

* Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet 
* Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
* Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VOIP
* Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business 
* Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
* Redirect problems to appropriate resource 
* Managing different OS platforms comprising IOS, Android, Windows Handheld & Rugged Devices 
* Troubleshooting experiences in managing cloud systems, Micrososft Active Directory Server, Exchange Server
* Network related troubleshooting including but not limited to, port forwarding, re-routing traffic, APNS (Apple Push Notification Service) traffic, managing Services and certificate management

Worked for the co-op term at Royal bank of Canada. 

* Supported mainframe testing with Job Control Language (JCL) programming
* Handled Problem Tracking Requests (PTR) and performed diagnosis to ensure that the job flow is 	backup and running
* Edited documents based on changed requests without affecting the job flow
* Acquired knowledge in SDLC and understanding the flow of jobs for various transactions
* Praised and recognized as being a high performer and quick learner by Manager
* Assignments completed on time and with great accuracy and high motivation
* Demonstrated ability to learn quickly, absorb and utilize new methods and procedures in Software
development and testing

Sid Bhardwaj🇨🇦

About Sid Bhardwaj

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