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Silmara Assunção Fragão, mentor on ADPList

Silmara Assunção Fragão🇧🇷

Customer Success Coordinator at F360

About Silmara Assunção Fragão

Customer Success Coordinator at F360

With over 15 years of specialized experience in Customer Success, I am dedicated to transforming customer experiences and driving satisfaction through effective team creation and restructuring. My background spans multinational technology companies and dynamic startups, equipping me with a unique perspective on the diverse challenges faced in the realms of Customer Onboarding, Customer Experience (CX) and Customer Success Management.

I am passionate about addressing common issues such as customer onboarding inefficiencies, engagement strategies, and the intricacies of process structuring. As a mentor, I am here to guide you through enhancing customer interactions, improving team dynamics, and fostering a culture of quality and innovation.

My expertise also includes project management, where I focus on aligning projects with customer needs and business goals. I believe in the power of mentorship to elevate careers.

Expertise

Sales/BDCustomer Success ManagementCustomer Experience (CX)Project ManagementCommunicationCollaborationProblem-solvingTime managementCritical-thinkingTeam playerOrganisation skillsPresentation skills

Sessions with Silmara Assunção Fragão

Mentorship Session (30 min): Mentorship session