United States

Product Design

Technical Product Management

Program Management

Project Management

Development Operations

UX Design

Simon Shim

Senior Technical Program Manager

Product strategy

Collaboration

Problem-solving

Critical-thinking

Empathy

Leadership

Project management

Product roadmap

Zapier

Airtable

Asana

Canva

ChatGPT

Figma

Jira

Notion

Adobe Creative Suite

Confluence

Google Analytics

Building the leading avatar technology empowering users to create their own avatar ecosystems!

● Led a team of Product Operation Managers and mentored junior members of the team.
● Responsible for helping to ensure that the right processes are in place to continuously deliver high-quality product experiences for customers and business outcomes. 
● Improved the product development process, cross-functional communication, and provided visibility to internal and external stakeholders around the product roadmap. 
● Audited and improved processes and tooling across product, development, UX. Introduced improvements with different tooling and successfully implemented them while also gathering feedback across the org. Built relationships with key stakeholders and partners.

● Audited and improved processes and tooling across product, development, UX. 
● Introduced improvements with different tooling and successfully implemented them while also gathering feedback across the org. 
● Built relationships with key stakeholders and partners.

● Prioritized, planned, and partnered with technical teams to improve Dev Tooling. 
● Managed project milestones, risks, business requirements, and dependencies while also providing timely communication to stakeholders. 
● Oversaw projects that improved Developer Tooling and Shared Services used by many other engineering teams.

● Led multiple technical teams through end-to-end product management by applying Scrum and Agile project management methodologies. 
● Introduced agile methodologies with various teams and successfully implemented them while also serving as a scrum master for project teams.
● Managed project milestones, risks, and dependencies, while driving quality and alignment on business requirements. 
● Oversaw projects that fulfilled enterprise customer requests/feedback.

✪ A few key achievements in this tenure include:
» Cloud Native Visualization: Directed first (and on-going) production releases for the company-wide product. Cloud Native introduces the AIOps platform to visualize the interactions and relationships between objects in customers' application infrastructure and provides a one-stop-shop to monitor their application environment. Efficiently coordinated multiple product components and collaboration among globally-distributed team members. 
» Led new projects including AppDynamics Agent Installer,  Experience Journey Maps, and Business IQ.

● Executed higher responsibilities such as leading technical teams through end-to-end product management by applying Scrum and Agile project management methodologies. 
● Manage project details and teams, driving quality and alignment on business requirements. 
● Oversee projects that fulfill enterprise customer requests/feedback and resolve ongoing customer issues.

✪ A few key achievements in this tenure include:
» Citrix Analytics Service: Directed first (and on-going) production releases for the company-wide product. Followed previous oversight of product design and development, which provides useful insights for administrators to gather and analyze security, productivity, and performance data across Citrix products. Efficiently coordinated multiple product components and collaboration among globally-distributed team members. Introduced a uniform release schedule with regular frequent updates and new Agile/Scrum processes to shrink down the release time to every 6 weeks.
» Led new projects including Content Analytics and Content Collaboration.

● Integrated and organized efforts of internal teams (i.e., design, development, operations, database, product management, and quality assurance teams) to ensure quality, MVP requirements, and on-time releases. 
● Managed internal and external stakeholder involvement by demoing outgoing features and communicating status updates for releases. 
● Actively mitigated technology and execution risks by utilizing best practice project management techniques throughout the full product lifecycle. 
● Offered technical services and customer support after releases to extend quality tracking and resolve end-user issues. 
● Analyzed backlog processes and collaborated with development teams to reduce backlog and defects for future releases.

✪A few key achievements in this tenure include:
» Delivered 40+ WebApp and Platform 6-week releases and several on-premise solution releases per year, meeting deadlines and exceeding quality expectations; dropped release cycles down from every 3 weeks to every 1 week.
» Guided projects for multiple quarterly goals, steering grooming and sync-up meetings and securing delivery on project goals.
» Led various projects including ShareVideo/Transcoding, Exchange Connectors, Enterprise Archiving, IRM, Search Performance, and Cloud Storage Provider.

● Spearheaded testing and process improvements for several major projects, reproducing system issues to analyze test results and resolve regressions before release.
● Planned and executed functional and system-level testing of new features for basic regressions. 
● Documented test cases and facilitated test environment recreation to authenticate and prevent regressions.

● Provided second-level and escalated customer technical support and service for all ShareFile and Citrix applications. 
● Interfaced between different internal teams to validate issues and technical resolutions.
● Educated customers on product usage and resolved application and customer system issues.

Provided end-user support for ShareFile applications and Citrix applications.

Provided training and help for all students and faculty on University of North Carolina at Chapel Hill campus in need of computer assistance, software, and hardware. The center served as the central help desk for the entire university.

Simon Shim🇺🇸