United States

UX Design

UI/ Visual Design

Design Operations

Service Design

Product Design

UX Research

Certificate

Skipper Chong Warson

Founder

How This Works co

Medium

How This Works show

Public Speaking

Collaboration

Problem-solving

Critical-thinking

Empathy

Team player

Presentation skills

Stakeholder management

Leadership

UserTesting

Webflow

ChatGPT

Figma

Miro

Adobe Creative Suite

Led a 12-person distributed team across the Americas within the larger center of excellence, specializing in product and service design with an emphasis on GenAI-powered and facilitated innovation. Drove over $2M annually in billable work by:
• Overhauling key DesignOps processes, including skill development and project assignment logic, boosting operational efficiency and resource utilization
• Implementing refined UX and service design career ladders, improving team satisfaction and retention through clear growth opportunities
• Cultivating cross-functional collaboration across design, product, and engineering teams, reducing project churn and accelerating timelines
• Scaling U.S. operations into nearshore regions (Mexico, Colombia, and Chile), increasing design capacity and expanding hiring pipelines to meet growing demand

Led the U.S. team for client engagements and pre-sales efforts, driving successful outcomes for service and product design projects across multiple verticals.

Operating at the intersection of product and design, we use workshops and coaching to help businesses mitigate risk, boost efficiency, and level up collaboration. Our people-first approach combines practical execution and strategic leadership to create user-focused experiences aligned with business goals.

Through workshop facilitation and other methods, we tackle complex challenges and align teams, offering flexible formats from brief sessions to extended engagements. By fostering cohesive teams and continuous learning, we drive cross-functional collaboration and break down silos. Our support guides organizations through a variety of growth phases, enabling them to meet stakeholder expectations and deliver meaningful outcomes.

Managed design strategy, direction, and operations for the service and experience design center of excellence (COE). Engaged with multi-disciplinary teams in industries like healthcare, education, finance, and energy, collaborating with engineers, product managers, sales teams, and data scientists to deliver impactful solutions.

Skipper Chong Warson🇺🇸