United States

Development Operations

Sona Vardanyan

Senior Operations

Problem-solving

Critical-thinking

Leadership

Project management

Market research

Python

Airtable

Asana

Canva

ChatGPT

HTML

Jira

Zendesk

Rippling

Linear

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Learn the career path and progression for product managers.

Product management career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

• Conducted weekly stakeholder interviews to gain in-depth insights into pain points and operational challenges associated with the management of returns, replacements, and off-site order processing. 
• Developed and successfully deployed a centralized web application, resulting in a remarkable 60% reduction in processing time and a substantial uptick in customer satisfaction, underscoring our commitment to enhancing the user experience.

• Achieved a high tutor rating due to delivering excellent service to ~5 K-12 students per hour in a chat-based platform. 
• Showcased robust communication skills and proficient technical expertise in math, web development, Python, and R.

• Led a cross-functional effort that accelerated the launch of the next server version by a remarkable three months. Collaborated closely with senior management to craft a comprehensive Product Requirements Document (PRD) and Functional Specifications, aligning product development with strategic goals.
• Implemented data-centric feature prioritization, seamlessly aligning requests with our product strategy. This entailed meticulous categorization and in-depth analysis of 4736 Requests for Enhancement spanning every product dimension.
• Transformed the customer feedback process through the orchestration and execution of data-gathering initiatives. This culminated in the development of highly pertinent customer personas and user stories that played a pivotal role in shaping product decisions to precisely meet user needs and preferences.

•  Drove a mission project to design a lunar rover tasked with characterizing the polar regolith’s chemical composition and identifying water and volatiles for in-situ utilization at the moon’s North Pole. 
• Achieved top 10% project ranking among 50 participant teams, attesting to project excellence and its contribution to lunar exploration. 
• Orchestrated a 7-member cross-functional team, effectively managing research efforts within a demanding 3-month timeframe to design the mission project. 
• Demonstrated adept financial stewardship by managing a hypothetical budget of $150 million, prioritizing resources to ensure vital project aspects received adequate funding.

• Leveraged strong communication and leadership skills to train 80 Armenian veterans in groups of 20, instilling key concepts in Algorithms and Data Structures. 
• Developed an engaging and interactive curriculum based on the science of learning for online classes over Zoom.

• Performed counseling and advising the international student body at all degree levels on immigration regulations and cultural adjustments.
• Processed visa information for the upcoming classes in the team of 8, for an on-time visa, CPT, and OPT issuing, as well as housing placement in 7 different countries.

• Reached out to 1350 targeted customers monthly using email and LinkedIn.
• Established and maintained relationships with partner companies applying B2B
interaction.

• Established a network in Armenia through secondary research and interviews, forging partnerships with two leading government-led educational institutions, expanding Minerva’s reach significantly.
• Conducted a large-scale, multi-month outreach activity involving 1000+ target individuals through email, LinkedIn, and cold calls. This resulted in the successful organization of a 50+ participants networking event, because of effective outreach and engagement initiatives.

• Organized career opportunity fairs and presentations for 500 school students.
• Collaborated with 10 project managers internationally to organize workshops and
charity events.

Sona Vardanyan🇺🇸

About Sona Vardanyan

Expertise

Sessions with Sona Vardanyan