United States

Product Design

Generalist Product Management

Data Product Management

Bachelor's Degree

Sooyoung Kim

Director of Product / IC Lead

Communication

Problem-solving

Critical-thinking

Empathy

Team player

Organisation skills

Conflict resolution

Stakeholder management

Leadership

Analytical skills

Amplitude

Asana

ChatGPT

Figma

Intercom

Google Analytics

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

How to maintain trust, commitment, accountability deliver results while handling conflict

Avoiding common dysfunctions

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

• Responsible for creating and executing platform product roadmap to enable high impact initiatives e.g.
Modernizing product catalog platform to enable real-time personalization & expedite data-driven product features
• Led storefront teams to transform from being platform silos to be cross-functional & focused on key user problem areas. 
• Successfully launched new Gilt mobile apps (iOS and Android) in 90 days, following the acquisition of the brand in 2018.
• Launched and iterated numerous A/B tests on consumer platforms, including ML based personalization and UX overhaul, working with stakeholders across Leadership, Creative and Marketing.

• Product-managed Employee Wellness platforms: a full-fledged e-commerce and wellness management tools. 
• Initiated and managed the POC of Business Intelligence platform: Within 3 months the Operations team could run a dashboard to find blockers, cause and action items.

• Product-managed the personalized marketing platforms.
• Contributed to 56% increase in the email campaign conversion rate by using big data.

• Product-managed the customer service platforms, e.g. CRM and refunds.
• Saved over 150 hours / month of manual work by automated refund process. - Worked in two Agile teams, with engineers, QA and UX designers.

• Managed integration with external vendors: Zendesk, Blueshift, and PayPal.

Travelport Rooms and More

• Led the content integration with over 25 leading hotel vendors: Booking.com, Expedia, Orbitz, TUI and more.
• The number of partners connected increased by 20%, and unique hotels available by 15% during 2 years.

• Worked with engineers, customer support, finance and partners to ensure product delivery timeline and readiness for everybody across France, Singapore and USA.
• Analyzed user funnel to identify issues and helped to prioritize them.
• In 2013, the product revenue of Travelport Rooms and More increased by 65%

• Led the digital marketing strategy.
• The ranking (Alexa) of the website went from 125th in Singapore to 15th. The number of transactions grew roughly 10 times.

• Crafted a team of 4 people for in-house digital marketing.
• Run search and display campaigns of Google AdWords, Yahoo and Facebook.
• I won the “Yahoo! Regional Awards 2011” for best online search campaign.
• The ROI of entire advertising campaigns increased by 100%.

• Owned strategic partnerships (MasterCard, Citibank, PayPal, Coffee Bean & Tea Leaf and P&G)

- Incubated new initiatives, e-Voucher and e-commerce for local Co-operatives with hands-on operations 
- Prepared for business expansion in Japan and Singapore

Research International (2009) - Research Assistant at Samsung Global Brand Awareness Study
LG (2008) - Research Intern at Mobile Customer Service and Quality team
SK C&C (2007) - Project Trainess at Government e-Ombudsman Project team
Ministry of Foreign Affairs of Korea (2006) - Research Intern at Economic Organizations Division

Sooyoung Kim🇺🇸