Sweden

Diploma with Honors

Certificate

Stefan Twerdochlib

UX Designer

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Tips for transitioning into a new role or company.

Changing roles

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Keeping your sanity, career growth and job satisfaction.

Surviving a merger or acquisition

Best practices for running productive design critiques.

Running effective design critiques

Manage team expectations and get the most out of your meetings.

Running effective meetings

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Methods and models of exploring, deciding and delivering design.

Building a design process

Ways to provide constructive feedback to team members.

Giving effective feedback

What are design systems and how to work with them?

Building successful design systems

Led the research, visual and user experience strategies across an omni channel experience. My objectives included supporting emergent programs by leading and coaching teams on problem framing, design planning, design research, and design sprints. 

Worked closely with leadership to deliver and implement a workflow for vaccinating 500,000+ people across Sweden and increasing our NPS score from 40 to 65. 

Delivered B2C and B2B experiences directly benefiting the company by reducing call volumes by 15%, increasing customer and employee satisfaction.

Lead a team of 4 designers for an omni checkout experience. Increased the conversion rate by 3.68%, implementing a new design for the online and app checkout. 

Co-ordinated a cross functional way of working within the UX department, aligning the teams to work more efficiently with other competencies (Development & Product). Introduced Design Sprints - reducing pre-study phases from 3 months to 4 days. Introduced Story Mapping to help with product strategy, KPIs, and MVP thinking. Initiated daily Design Reviews to increase transparency and aiding in a fast feedback culture. Also, shifting the internal language to the "Jobs to be Done" framework which actively aids outcome-driven innovation. 

Implemented new tooling to accelerate the UX process of designing, testing, hand-off, and documentation. Which saved the company $3.7 million SEK in the first year.

Crafting a headless Design System that supports all brands in the H&M group. Created design principles, reusable components, patterns, and consistent tools. The product is projected to save the company 18 million SEK annually.

Taught courses on the cutting edge of UX design theory and best practices to over 100 students.

Helped craft course curriculum presented in other UX Courses and piloted their live online 10-week program.

Designed and managed the product strategy of a national pharmaceutical website in an emerging market. Owned the end-to-end user experience and service design of the digital and physical touch-points. 

Worked with multiple brands in different industries championing their user research, product design, accessibility standards (WCAG AA), and helping drive product strategy. 

Adapted Design Sprint methods to align product KPIs and clear hypotheses for testing and creating new designs.

Designed a headless Design System that is business and industry agnostic.

Focused on creating the mobility product page experience, influencing quantitative and qualitative KPIs to increase conversion rate.

Lead Design Sprints to improve team quality and cross-team collaboration in the organization.

Helped create TELUS’ digital standards (Design System), Photoshop, and Sketch UI starter kits to onboard new designers and external vendors.

Illustration
Print Design
Packaging
Point of Sale
Branding
Website Design
Video Direction & Editing
Animation

Design unique logos, animated videos, emails, videos, and various web projects for a variety of clients like Bacardi & Marshall.

Helped support and grow other designers within the company with continuous feedback.

Supported the US Marketing Division by designing product logos, E-mails, videos, animation, and various print projects.

Print and Web Design
Nationwide Direct Mail
E-Marketing
Layout Design
Event Design
Illustration
Print Design
Packaging
Point of Sale
Branding 
Website Design 
Video Direction & Editing

Illustration
Art Direction
Print Design
Packaging
Point of Sale
Branding Strategy & Development
Website Design & Development
Video Direction & Editing

Stefan Twerdochlib🇸🇪

About Stefan Twerdochlib

Expertise

Sessions with Stefan Twerdochlib

What mentees say