Singapore

Service Design

Generalist Product Management

Project Management

Service Design Research

Data Analysis

Diploma

Suan Ling Lum

Digital Business Analyst

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Team player

Organisation skills

Presentation skills

Conflict resolution

Stakeholder management

Project management

Analytical skills

Branding

Data visualisation

Canva

ChatGPT

Databricks

Java

Jira

Notion

Confluence

PowerBI

- System Implementation: Delivered LDS, Digital Asset Management, and MSF intranet, enhancing workflows.
- Learning & Analytics: Led learning analytics POC and repurposed 400+ resources into microlearning modules.  
- Workflow Automation: Automated HR and IT workflows using low-code tools and product management principles.  
- Data Management: Designed MSF Data Lakehouse architecture, supporting analytics and unified data sources.  
- AI Innovation: Developed 'Feedback Miner' for user insight synthesis during an AI Hackathon.  
- Agile Leadership: Facilitated workshops to drive collaboration and scalable solutions for data projects.  
- Service Design: Improved user experiences with journey mapping and iterative feedback.  
- Change Management: Supported transformation with content strategies and system adoption initiatives.

-Collaborate with the pre-sale team to prepare tailored proposals, including development projects and digital strategy packages for clients.
-Set up and customize websites based on client specifications, ensuring optimal user experience and functionality.
-Implement and monitor Search Engine Optimization (SEO) and Social Media Optimization (SMO) strategies to drive digital visibility and engagement.
-Utilize strong communication skills to liaise with clients, project teams, and development teams, ensuring alignment on digital strategy, project timelines, and messaging.

- Assist in User Acceptance Testing (UAT) for individual products across multiple sponsors, ensuring each product met user needs and business requirements.
- Managed high-volume data processing, accurately handling notification letters for policyholders upon UAT completion.
- Reviewed and validated policy wordings during a price increase exercise, ensuring compliance and accuracy across all documents
- Collaborated cross-functionally with marketing teams, underwriters, and IT support teams to ensure smooth coordination of timelines and messaging.
- Provided end-to-end UAT testing support, ensuring thorough testing of product functionality and performance before launch.

- Providing expert assistance in User Acceptance Testing (UAT) for both UOB Internet Banking and UOB Mobile Banking platforms, ensuring seamless user experience.
-Ensure comprehensive test coverage Test Cases according to Function Specifications.

- Ensured flawless data migration from the old PeopleSoft HR system to the new GEM SAP HR system, overseeing the end-to-end process to ensure a seamless transition.
-Led efforts in data cleansing and converting Organization Management data into the required migration format for successful system integration.
- Provided ongoing helpdesk support post-production, ensuring smooth system operation after the migration.

Suan Ling Lum🇸🇬

About Suan Ling Lum

Expertise

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