United States

UX Design

Branding and Identity Design

Design Operations

Service Design

Content Design

Product Design

Customer Experience (CX)

Generalist Product Management

Technical Product Management

Platform Product Management

Interaction Design

UX Testing

UX Research

Content Strategy

✊🏿🏳️‍🌈 Diversity & Inclusion

Subhashis Mukherjee

Director of Product Design

Usability Testing

Quantitative research

Product strategy

Qualitative research

Communication

Collaboration

Problem-solving

Critical-thinking

Empathy

Team player

Conflict resolution

Stakeholder management

Leadership

Brand strategy

Conversational AI

Content strategy

Design systems

Human computer interaction

Information architecture

User research

Product roadmap

UserTesting

WordPress

Adobe Photoshop

Adobe XD

Axure

Balsamiq

ChatGPT

Figma

Lucidchart

Morae

Adobe Creative Suite

Confluence

Outsystems

Time management

Organisation skills

Presentation skills

Project management

Public Speaking

Content research

Chatbot

Data visualisation

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to think about design career paths and what progression looks like for designers?

Design career path

Learn the career path and progression for product managers.

Product management career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

Learn the best ways to answer technical interview questions with frameworks

Acing technical interview questions

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Best practices for running productive design critiques.

Running effective design critiques

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to set up product analytics and metrics to track success?

Leveraging Product Analytics

How to create personas, and leverage them in design.

Creating and leveraging user personas

Ways to provide constructive feedback to team members.

Giving effective feedback

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

Tips on how to work and collaborate with engineers and developers.

Working with engineers

What is a successful user onboarding flow and how to achieve it?

Onboarding new users

Best practices for documenting projects, epics, and stories

Writing product requirement documents

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

Responsible for building and leading efficient inclusive teams globally to conceptualize and design of the next generation Applied Intelligence Cloud Platform. 

Part of Executive SteerCo re-inventing the customer experience of B2B2C products and services, contributing to business growth of 40% ARR for consecutive 16 quarters.

Identified multiple times as one of top 5% inspirational leaders, with extraordinary impact.

Established lean user-centered design practices with iterative improvement frameworks, consumer insights consortium with 800+ participants contributing to sales.

Working with internal design and research talent and external agencies to pave the pragmatic approach for a portfolio of 43 products, later brought onto one single software platform.

Leading multiple high performance teams across the globe, motivated towards organization's goals and KPIs, through hiring and mentoring talents including interns and managers. 

Responsible for sub-segment vision, budgeting, and resourcing. Own product design backlog, facilitate Design Sprints, and DesignOps.

Built and lead UX teams across multiple initiatives – hiring and mentoring design talents. Identified  multiple times as one of top 5% making extraordinary impact.

Responsible for sub-segment vision, budgeting, and resourcing. Own design backlog and DesignOps. Aligning team members towards NorthStar project milestones.

Established user centered design practices that work in an agile environment.

Standardized design guidelines for consistency across the diverse portfolio of 43 products.

Crafted user research practices with enterprise customers meeting legal and NDA requirements. 

Lead several customer implementations across NorAm, EMEA, and APAC. Established client engagement packages adding substantial revenue to Professional Services’ deals.

Designed both core platform and B2B2C solutions for major financial domains including Marketing, Originations, Fraud and Risk Analytics, Collections and Recovery, Customer Management, etc.

Support product development, lead UI development, analyze suitable UI technologies. 

Lead world class decisioning platform as a domain expert.

Lead a team of creative minds across user research, interaction design, visual design, content strategy, and frontend development to conceptualize and design industry leading decisioning platform-as-a-Service. 

Being part of product management and working with cross platform teams, I help foster innovation and establish user centered design process to achieve the desired experience for our products' user and customers. 

Managed the Usability Lab at FICO, lead the usability evaluation plans for different product teams, and help getting the desired statistics to effect design decisions.

Defined end to end experience for our users, and helped frontend development of the product in every sprint through our Scaled Agile development process.

Developed our user research practice to drive design decisions, and validate them with usability evaluations. 

Helped realizing the ROI of user experience through tangible metrics like NPS and SUS, measured over several releases of similar product features. 

Being a firm believer of sharing the space equally with people with disabilities, institutionalized accessibility testing.

Collaborated with Pre-Sales, Sales, Training, Professional Services, Product Support, and Product Development to conceptualize the customer experience of our product portfolio

Been part of several customer implementations throughout the globe on various functions including business strategy consulting, analyzing complex requirements in-line with compliance mandates.

Lead customer experience for enterprise banking software which is completely configurable and allow certain level of personalization.

Started with the idea of preaching user centered design processes to cross-functional teams at FICO Bangalore site, collaborated with Pre-Sales/Sales/Training/Professional Services/Product Development, etc. to ensure high quality product development.

Visited customer sites to perform user and task analysis, created Personas which revealed our users' pain points, and their goals with our products.

Been part of several customer implementations throughout the globe on various functions including business strategy consulting, UX design, and accessibility compliance. 

Lead customer experience for enterprise banking software which is completely configurable and allow certain level of personalization.

Established the usability testing practices for products and client specific implementations. Setup practices to measure and enhance customer satisfaction (awarded multiple times for the same).

Quality assurance stakeholder - trained QA engineers and UI developers on usability.

Analyzed product requirements and co-owned product roadmaps.

Pioneered design and testing for omni-channel experience with handheld devices.

Accessibility and code compliance with respect to W3C standards, specially for public domain clients.

Responsible for user experience design, establishing UI best practices patterns, interfacing complex backend system, requirement analysis, information architecture, SEO, SEM. 
Being in the open source domain, was also responsible for market/competitor research and refine product backlogs. 
Implementation and analysis of helpful metrics to track user behavior, and recommend enhancements.
Frontend development, setting up UI libraries, selecting optimal UI framework for seamless responsive and cross-browser experiences.

Responsible for designing user experiences for desktop and web applications used by retail merchants and wholesalers across core engineering industries like manufacturing, logistics, construction, etc.
Designed and developed UIs for applications which were used regularly by hundreds of users for ledgering, logging, auditing, etc. Designed full fledged CRM systems for small and medium businesses.

Subhashis Mukherjee🇺🇸