India

UX Design

UX Research

Loyola institute of business adminstration

Bachelor of commerce

Commerce

Sujeesh Joy

Senior Design Manager

Qualitative research

Empathy

Team player

Leadership

Adobe XD

Figma

Stakeholder management

Collaboration

User research

Usability Testing

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Leading a team of designers for a SaaS Ai agent platform.

I managed 10 Products under AI and Automation, which consisted of 10 team members, I also anchored a team to establish research activities, My regular activities included requirement gathering, brainstorming sessions, design reviews, and training

I did a contract role that had the potential of an onsite opportunity (Qatar ) Pulled out of the opportunity due to the covid second wave, I delivered a couple of modules for a mobile network client

I anchored a transformation project which used legacy systems, took the responsibility to establish a UX process and lead a team of 6 members, conducted design discussions, created wireframes, anchored feedback sessions, and delivered the projects on time.  I also worked on a couple of other projects in the Insurance and communication domains

I was part of a big team which took the responsibility of a complete transformation of an enterprise system, resulted in refining the processes, paving smooth workflow, and build future proof systems, I Interviewed users, conducted design discussions, created wireframes.

I Delivered multiple projects across, Healthcare, Lifesciences and Retail, created proof of concepts , Achieved the business goal of reducing the dependency on agents for an insurance company, Improved the learning experience of LMS Internal systems, conducted design discussions, created wireframes and presented the design solutions

Managed projects , helped the team with resourcing , prepare client presentations with proof of
concepts ,started my UX career by learning the basics during the stint with team

I was part of project management team where I learned product life cycle in IT industries, I also got opportunity to be part of release management team where I tracked the product releases beginning from discovery phase until the product release.

Part of a 20 member team who did research and analysis on the customer feedbacks sent via phone, email and portal, we classified the report in terms of satisfaction and dissatisfaction parameters and based on our report the team at the onsite recommended the improvements to increase the customer satisfaction , I analyzed the calls, mails and prepared report

Sujeesh Joy🇮🇳