Susan Austin🇺🇸

About Susan Austin

UX Research Lead at FedEx Dataworks

Hi, I’m Susan! With over 20 years of experience in UX research, I specialize in all phases of generative and evaluative research—from initial discovery and product-market fit to design, product launch, and product maturity. I’m passionate about learning from users. Whether working in B2B or B2C contexts, my research empowers product teams to deeply understand their users—their work environments, behaviors, needs, and goals. I excel at transforming these insights into actionable recommendations that drive business value by enhancing the user experience. What I enjoy most about UX research is connecting with people from all walks of life. I’m skilled at building rapport with participants, creating a comfortable environment that fosters openness and honesty during research sessions. I’d love to help you grow in your career and share strategies for conducting impactful research that delivers results.

Expertise

Sessions with Susan Austin

• Mentorship Session (30 min): Mentorship session

What mentees say

“Susan is always thoughtful, encouraging, and brings insightful perspectives that I haven't thought of before. I'm so grateful for her feedback and time!”

“Susan is an incredible mentor. She has so much experience and insight. Not only did she give me an overview of the industry, but she also looked at my resume line by line and gave me suggestions on how to improve it to match the industry standard. She is truly outstanding, and her advices are practical. I am very grateful for her time and experience.”

“Susan helped me a lot in preparing for an upcoming interview. She answered all my questions, clarified things I was unsure about and helped me organize my approach to the presentation in a thoughtful and structured way. She is very knowledgeable and explains things clearly and in a way that is easy to understand.”