United States

Architectural Engineering

Engineer’s Degree

Swaran Poladi

Principal Architect

Relationship management

Salesforce

CoE and Design Governance process for Align Salesforce Platform. Lead Platform initiatives to make sure health of Platform is maintained. Implementation of observability for Salesforce platform by integrating with Splunk and other monitoring applications. Streamlining the DevOps process and integrating static code process to it for dev teams.

Launch of Marketing Platform (Marketing Cloud, Datorama & Evergage) for America's regions (NA and LATAM). Implementation of multiple Sales & Marketing projects on Sales Cloud & Marketing Platform.

Supported Sales Ops and Sales teams as the point of contact and implemented many commercial projects for the Customers and Consumers for America (both NA and LATAM) region on the Sales cloud.

Designed and Implemented the branching & deployment strategy for different paths to production for the entire Salesforce platform using GIT & AutoRABIT.

Implementation of Advantage(Loyalty-Point based) end to end process on Apttus for Align customers.

Supported the complex end to end process which involves integrations between front-end application, CRM & ERP using Order Management, Pricing, Promotions, CPQ modules of Apttus(Conga).

Implemented end to end Service Cloud.

•	Analyzing Business requirements.
•	Designing the Customer Portal System and customer reports.
•	Participate in Sprint grooming and Sprint planning activities.
•	Communicating requirements & design to off-shore.
•	Developing Uptime and Response time Reports.
•	Integrating SAP, Cast Iron and SFDC teams and giving design guidelines for developing the complex reports.
•	Validation Lead and writing Validation documents.
•	Migration/Deployment activities.
•	Doing Code review and design documents review written by the developer’s.
•	Technical Risk management.
•	Designing the Service Cloud Console, Salesforce 1 and Reports.

Implementation & Enhancement of Phase I of Sales Cloud for Energia Sales process to make Energia ready for the household supply.

Implemented Contract Renewal system on Salesforce.

Implemented & Supported projects on BigMachines.

Implemented end to end Sales Cloud.

•	Analyzing Business requirements.
•	Designing the System.
•	Participate in Customer discussions and provide necessary clarifications to customer.
•	Technical Risk Management.
•	Developing Pricing, Registration, Commissions, DME modules.
•	Communicating requirements to off-shore.

•	Support of three different Applications- Sales, Brokers & CTO.
•	Incident management & Support management.
•	Understanding the new requirements & developing them.
•	Update of Technical Design document.
•	Participate in Customer discussions and provide necessary clarifications to the customer.
•	Support of Webcom quoting tool.

Worked as Salesforce.com Lead Developer cum Lead for various different clients like Seagate, Autodesk, PBBI, Bajaj Auto Finance Ltd.

Below are key Contributions.   

Business requirement gathering & analysis
•	Preparation of the Technical Design document
•	Configuration , Customization and Data load scripts
•	Preparation of Unit & System Cases and Test Case execution
•	UAT support & Deployment 
•	Post Go-Live Production Support
•	Participate in Customer discussions and provide necessary clarifications to customer.
•	Interacted and supported customer of various divisions as part of UAT support. This was well accepted & appreciated by the customer too.

Swaran Poladi🇺🇸

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