United Kingdom

UX Design

UI/ Visual Design

Design Operations

Service Design

Product Design

UX Research

Northwestern University

Sydney Marcus

Senior Product Designer

Portfolio

Resume

Communication

Collaboration

Problem-solving

Critical-thinking

Presentation skills

Stakeholder management

Leadership

UserTesting

Figma

Miro

Adobe Creative Suite

Linear

Mural

InVision

Empathy

Conflict resolution

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

Learn the best ways to answer technical interview questions with frameworks

Acing technical interview questions

Best practices for running productive design critiques.

Running effective design critiques

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways to provide constructive feedback to team members.

Giving effective feedback

Tips on how to work and collaborate with engineers and developers.

Working with engineers

Led teams in end-to-end UX design for high-impact customer journeys across Onboarding, Payments, and Safer
Gambling, driving consistency and usability across Entain’s UK and global brands 

Partnered closely with PMs, Devs, and Compliance to translate complex business requirements and regulations into intuitive, player-centric experiences

Mentored and supported designers across pillars, fostering culture of shared ownership, constructive critique, and
design maturity within the wider UX function. 

Drove cross-pillar collaboration, aligning standards and component usage
to create a unified experience across verticals

Facilitated collaborative sessions to align stakeholders on problem statements, and CX. 

Represented the UX team in strategic discussions with senior leadership and development teams, ensuring design
priorities were embedded in quarterly/annual planning and that player experience remained central throughout delivery

Created and implemented TOSHI’s first cross-platform design system, unifying products and reducing time to build 32%

Spearheaded design and build of new, comprehensive driver app, leveraging user insights to improve operational
workflows and elevate end-customer satisfaction

Managed team of 8 on rebuild of customer app and web portal, doubling repeat customers, by introducing innovative
marketplace model & implementing dynamic, journey-specific notifications 

Established intuitive warehouse dispatch process enabling the business to expand to three cities (LDN, NY, LA), optimizing staff efficiency and reducing loss expense by 20%

Collaborated with executive leadership to close 35 new brand partners 

Converted functional and design requirements into streamlined,
visually compelling design that was recognized as Project of the Year by global leadership

Drove enterprise design strategy and cross-functional innovation by anticipating market trends 

Led redesign of customer facing and employee paired portals, improving employee efficiency 22% and increasing
customer satisfaction scores (NPS) from 6.4 to 8.0

Collaborated with teams across the org to refine & implement design system components for consumer app & website

Streamlined product review process for 50% reduction in time-to-market, utilizing research and service design expertise

Cultivated relationships with diverse stakeholders & mentored junior designers fostering a collaborative, growth oriented culture

Established site architecture and design system unifying multiple platforms under a consistent brand identity;  
conducted usability tests and applied learnings from customer research to achieve 67% increase in task completion

Prepared and facilitated co-creation workshops using multi media storytelling (physical, digital, visual) to break down
complex business challenges, gain stakeholder buy-in, and improve team understanding of our users

Reimagined process and UX of primary tasks in enterprise system reducing execution time by 37%

Sydney Marcus🇬🇧

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