Singapore

Customer Success Management

Customer Experience (CX)

Sylvia Seakar

Customer Success Director

Communication

Collaboration

Problem-solving

Critical-thinking

Empathy

Organisation skills

Presentation skills

Stakeholder management

Leadership

Analytical skills

Project management

Public Speaking

Community management

Email writing

Product roadmap

Relationship management

Sales plan and process

Canva

Jira

Typeform

Salesforce

Time management

Team player

Customer service

Conflict resolution

Forecasting and reporting

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Manage team expectations and get the most out of your meetings.

Running effective meetings

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to create personas, and leverage them in design.

Creating and leveraging user personas

Ways to provide constructive feedback to team members.

Giving effective feedback

What is a successful user onboarding flow and how to achieve it?

Onboarding new users

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

I lead a distributed Customer Success team across APAC, running CS operations for a global talent solutions provider — bridging Western CS frameworks with the realities of managing teams and clients across diverse APAC business cultures.

My focus is on the structural side of CS: designing comp structures, KPIs, and operating models that hold up across time zones and cultural norms, rather than importing playbooks wholesale. I work closely with regional teams to surface structural ambiguity that often gets absorbed as invisible work instead of escalated.

Day to day, this means navigating QBR dynamics with indirect communicators, managing champions across hierarchical structures, and leading change management that accounts for face-saving and relationship-first dynamics rather than treating them as obstacles.

I joined Osome as a Consultant, Client Success, building client relationships through the full contractual lifecycle and identifying upsell and cross-sell opportunities. I then moved into a Senior Consultant role, designing Osome's global complaint and escalation-management process — later adopted across all markets — and driving a 10% NPS lift.

From there, I became Client Success Team Lead, growing the book of business 40x through structured upsell and renewal expansion, while coaching the team to a +26% lift in quality scores.

My final role was Manager, Client Operations, leading the post-sales organization and owning revenue forecasting and P&L, reporting directly to the Managing Director.

Sylvia Seakar🇸🇬