United States

Customer Experience (CX)

Generalist Product Management

Project Management

UX Testing

UX Research

Data Analysis

Master of Arts - MA

Tammy Yung

User Experience Research Consultant

Usability Testing

Product analytics

Communication

Collaboration

Problem-solving

Time management

Organisation skills

Presentation skills

Leadership

Project management

Analytical skills

AI/ML

Conversational AI

SurveyMonkey

UserTesting

ChatGPT

Figma

Notion

Google Analytics

UserZoom

Empathy

Stakeholder management

Customer service

Critical-thinking

User research

Statical Analysis

Product strategy

Qualitative research

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

Decision making as a software engineer or lead - how to become better at making the right choices

Making better tech choices

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

Learn the career path and progression for product managers.

Product management career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

Learn the best ways to answer technical interview questions with frameworks

Acing technical interview questions

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Best practices for running productive design critiques.

Running effective design critiques

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to set up product analytics and metrics to track success?

Leveraging Product Analytics

How to create personas, and leverage them in design.

Creating and leveraging user personas

Ways to provide constructive feedback to team members.

Giving effective feedback

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

Tips on how to work and collaborate with engineers and developers.

Working with engineers

What is a successful user onboarding flow and how to achieve it?

Onboarding new users

Best practices for documenting projects, epics, and stories

Writing product requirement documents

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

• AI Strategy and Implementation: Conducted strategic analyses of client operations, identifying AI integration opportunities and developing tailored AI strategies. 
• Expert Consultation: Provided expert advice on adopting and optimizing AI technologies, enhancing operational efficiency and effectiveness for clients.
• Educational Leadership: Organized and facilitated educational sessions, workshops, and training programs to empower clients with the knowledge to leverage AI effectively.
• Collaborative Innovation: Fostered strong collaborative relationships with product design and development teams, contributing to developing advanced AI features for the platform. Facilitated cross-departmental innovation workshops and brainstorming sessions.
• Research and Trend Analysis: Stayed at the cutting edge of AI, machine learning, and technological trends, continuously integrating the latest advancements.

Userlytics aims to help enterprises, governmental organizations, non-profits, agencies and startups to optimize their user experience with their all-in-one solution platform.
• UX Research Mastery: Crafting and executing 75+ UX research and usability studies for digital assets, including
websites, prototypes, and products. Distilling complex user engagement data into actionable insights, fueling improved
user interaction design for clients across the world including the U.S., Europe and Asia.
• Methodological Dualism: Developing and conducting studies by using both qualitative (e.g., moderated and
unmoderated interviews, card sorting etc.) and quantitative (e.g., survey sampling and design, significance testing,
regression modeling, behavioral data analysis etc.) methodologies.
• Strategic Collaboration: Fostering deep connections with the team to develop and implement a new research index to
deliver critical UX insights to mold product roadmaps.
• Talent Development: Mentoring junior team members, crafting a motivated, competent, and performance-driven
research team and generating a 4.8 out of 5.0 user satisfaction score.

Hack for LA builds digital products and programs with local government to address issues in the LA region.
• Innovative Mapping: Collaborated with nonprofits and government entities to create a comprehensive map of a climate
project support landscape, unearthing new opportunities for sustainable tech integration and investor engagement.
• Research Leadership: Led a UX team to conduct surveys and 100+ moderated interviews to provide UX feedback.

VGM works with multinational market research of video game industry leaders, unveiling trends and insights.
• User Experience Expertise: Provided feedback on end-to-end user experience, unearthing areas for improvement and
driving enhancements. Played a key role in aligning user interaction with the evolving expectations of the gaming
audience.
• Insight Translation: Presented detailed reports, tailoring them to align with clients' business goals, and enabling data-
driven decision-making to maximize commercial performance.

AYTM provides an agile market research platform that drives agile innovation for consumer brands and agencies.
• Data Analysis: Analyzed quantitative and qualitative data to unearth insights. Used insights to inform strategies,
aligning company initiatives with market trends and consumer behavior to accelerate the achievement of business objectives.

UC Merced conducts research with emphases in health, quantitative methods, measurement, and statistics.
• Data Management: Collected, managed, and meticulously analyzed behavioral and person-centered data, interpreting
complex datasets through techniques like regression-based modeling and multilevel modeling to foster
multidisciplinary insights.
• Team Leadership: Recruited and trained a dynamic team of researchers, imbuing them with the necessary skills for
research development, data coding, and more; catapulted the research efficacy of the team to new heights.

•	Supervisor: James Gross, Ph.D
•	Assisted in designing and preparing an emotional conformity study
•	Duties included a) recruiting American participants, conducting assessments with MATLAB, b) performing statistical analysis, analyzing data using R-program, and c) creating, managing databases with participates’ information

•	Supervisor: Cristina G. Banks, Ph.D.
•	Assisted in promoting healthy workplaces
•	Duties included a) reviewing articles, gathering knowledge to promote employee well-being with WordPress, and b) completing various assignments that support the center’s operation including administrative tasks and event coordination

•	Supervisor: Qing Zhou, Ph.D.
•	Assisted in studies of family processes and emotional development in Chinese American immigrant families. 
•	Duties included a) coordinating and managing study set-up, participant visits, data collection, b) leading an undergraduate research assistant training session, c) administering and conducting assessments, and d) training and supervising research assistants

•	Verified clients information by interviewing clients and confirming purpose of treatments
•	Assisted treatment plans developed by psychiatrists/therapist and clients’ insurance projects
•	Kept both office and medical supplies ready by inventorying stock

•	Supervisor: Dacher Keltner, Ph.D.
•	Assisted in designing and preparing a social psychology study
•	Duties included a) assisting in data collection through social media tools, such as Facebook and Flickr for the Awe study, and b) conducting assessments with physiology attachments, including respiration belt, skin conductance sensor and HCG-heart rate sensor with AcqKnowledge program

Tammy Yung🇺🇸

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