Germany

Design Operations

Copywriting

Project Management

Titre Professionnel Assistant de direction

Master I Arts et Culture Cinéma, Spé : Ecriture de scénarios

License Arts et Culture - Spé : Cinéma

Baccalauréat

Thomas Gheysen

Creative Operations Lead / Head of Localization

Communication

Problem-solving

Critical-thinking

Empathy

Conflict resolution

Leadership

Project management

Asana

ChatGPT

Figma

Zendesk

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

How to maintain trust, commitment, accountability deliver results while handling conflict

Avoiding common dysfunctions

How to determine what is a good balance of skill sets for your organization's needs

Building balanced teams

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

•  Managing an on-site team of 12 Language Leads, as well as external resources•  Developed team effectiveness through the implementation of KPI and OKR•  Overseeing execution and successful delivery of translations according to clients' expectations•  Monitoring of external vendors SLA, ensuring high-quality delivery•  Proactively collaborating with other departments to ensure alignment and the highest level of services•  Projects analysis, planning, and mitigation plans•  Identifying and resolving issues and implementing improvements in performance•  Taking part in the recruitment process

•  Responsible for a team of French translators (in-house and external)•  Assigning and coordinating projects amongst the team, ensuring high quality and successful delivery•  Acting as a linguistic consultant for the team and the clients•  Monitoring and evaluation of delivered projects.•  Translating and proofreading, assuring spelling, grammar, and cultural content are coherent and properly localized.

•  Translating and proofreading, assuring spelling, grammar and cultural content are coherent and properly localized.•  Live Game Operative (Customer Support)

•  QA Specialist for French (and English as a secondary), providing in-depth analysis of data related to the Translation Tool used to keep improving its performance in order to offer the best possible experience to our customer base.•  Correcting and assessing applications (in French), interviewing potential assets to further the QA process.

•  Localization Tester for a Major MOBA Game (French EU),Responsibilities: Translating from source (English) to target language (French), proofreading of linguistic content (text or audio) in games and applications, assuring spelling, grammar, and cultural target are cohesive and correct, reporting spelling, grammar, syntax and punctuation mistakes, context issues and incorrect terminology and proposing corrections, verifying that platform-specific terminology is correctly implemented.•  Live Game Operation/Customer Support Agent for a Worldwide known Game developer and distributor (English and French EU),Responsibilities: Providing quality customer support on multiple platforms (previous and current console generation, PC and mobile), responding to player's complaints and queries in emails and in-game chats, escalating complex issues, performing in depths investigations of players accounts, reporting problems or bugs, gathering feedback for game publisher, providing Community moderation (message board) and managing social media channels (Twitter, etc.).Other tasks: Crash testing, Bug reporting, Intensive Mobile applications testing, Audio System testing.

• Office administration, compiling of product information packs, participation in offers creation.

 Training in sales techniques, presentation of products (new technologies: drones, hands free kits, cameras etc. ), customer advice and support, demonstrations, participation in meetings with clients and in offer’s creation, administrative missions.

Thomas Gheysen🇩🇪

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