United States

Data Product Management

Platform Product Management

Program Management

Project Management

Study Abroad (exchange) Program

Master In Management (Grande Ecole)

Baccalauréat S (High School Certificate)

Thomas Mauriac

Senior Product Operations Manager

Communication

Collaboration

Organisation skills

Presentation skills

Project management

Analytical skills

Business intelligence

Data visualisation

Formulate direction of new product operations division by designing scope, mission, KPIs, and success criteria within organization. Manage, coach, and mentor a team of three direct reports, with accountability over performance, resource allocation, timelines, and deliverables to accelerate success. Oversee release management, knowledge centralization, product documentation, and voice of customer to ensure success of product development team and support 35+ product managers in daily operations. Establish new product rituals across corporate leadership team to improve product alignment and impact tracking. Facilitate reporting and planning of OKR at the product level and centralize team protocols through the development of templates and timelines for standardization. Lead biweekly sprint sessions to report on deliverables based upon established schedules. 

» Delivered 300% acceleration of release cycles by implementing continuous process improvements.

» Led the establishment of A/B testing by internal users, ensuring a seamless process prior to feature releases to clients; managed the global deployment process across translations to consumers in the United Kingdom, Germany, Korea, and Spain. 

» Developed product knowledge base, including guides and FAQs, as well as a comprehensive onboarding and training program for new product management hires to familiarize employees with internal best practices.

» Oversaw the user experience (UX) across various features within robust application, driving customer satisfaction of product offering and prioritizing new features based upon customer feedback.

» Established communication strategy to support changes in internal infrastructure based upon scalability; created tracking versus roadmap documentation and presented findings to executive leadership. 

» Launched a quarterly “Bug Bash” event to troubleshoot issues and establish a dogfooding program, enabling quality improvement of newly developed features.

Built a team of 15 cross-functional resources to scale new product offerings through automation and retooling strategies. Directly managed a team of five data scientists and acquired a group of software engineers to customize AdTech products for the American market. Rolled out OKR and project management frameworks to operations business unit comprised of 250 global members. 

» Earned two rapid consecutive promotions due to outperforming against established metrics.

» Designed 20+ new tools to launch, including web applications and reporting solutions, resulting in improvement for client pitching, troubleshooting, insights, and reporting capabilities, enabling retailers to promote brands more effectively.

» Partnered with team leaders to develop and implement key strategies improving the volume of apps installed.

Directed a project from concept through execution supporting product development, while managing a cross-functional team of four engineers and two technical support staff. Oversaw the development of internal tools, enabling data scientists and account managers to troubleshoot host accounts. 

» Investigated algorithms within feedback loops to identify and remediate critical issues and escalated engineering-related obstacles, thereby providing real-time solutions for 150+ daily end users. 

» Shipped 20+ product features for internal tools supporting sales and operations teams, during aggressive growth stage. 

» Reduced manual analysis times by 7K+ days through automation, avoiding repeating analysis and optimizing global operations strategy and resources.

Directed the development of a troubleshooting tool for Sales & Operations teams, processing 1,700 requests for 120+ daily users.

» Designed and deployed OKR and project management framework rolled out to Operations globally, supporting ~250 people.

» Delivered 10+ strategic presentations to Data Science Leadership on process & team optimization based on project management methodologies.

Implemented 20+ AB tests and ran statistical analysis to measure Criteo’s impact on campaigns. Shaped and automatized 30+ reports on Tableau Software to visualize insights and monitor performance for stakeholders.

» Collaborated with customers to deliver educational and marketing driven webinars showcasing Crete's engine and highlighting a deep dive into the analytic infrastructure to optimize value of key products and services.

Performed over 30 reports leveraging Tableau  to visualize insights and monitor outcomes, as well as conducting AB testing and statistical analysis.

» Recognized with rapid promotion due to exceeding key metrics.

Shaped and automatized 30+ reports on Tableau Software to visualize insights and monitor performance for stakeholders. Implemented 10+ AB tests and ran statistical analysis to measure incrementality.

» Liaised directly with clients to lead webinars about Criteo’s engine and deep dive into our analytic infrastructure.

Created and deployed a financial forecast model to oversee revenue recognition, cash burn rate, and major cost centers of Work4 Labs to increase accuracy. Drafted strategic presentations to provide transparency to investors regarding corporate operations and financial performance for the global leader in Social and Mobile Recruiting, focused on helping thousands of companies, including many of the Fortune 500, connect with top quality talent on social networks.

» Analyzed 50+ Salesforce reports to improve data integrity between operations and finance business units and streamline communication between both departments.

Evaluated over 100 digital companies (through meetings, due diligences, market studies etc.) to determine investment viability for a VC fund targeting high-growth, technology-driven companies. Managed relationship with portfolio companies and resolved critical obstacles by delivering proactive solutions.

» Reported trends and identified potential investments in ten major French industry events (E-commerce, Big Data, Mobile Advertising, etc.).

» Wrote and edited a weekly newsletter showcasing global venture capital activity.

Served as intern managing internationals shipments in the Operational Departement for ZALORA Malaysia. Within three months improved multiple processes, achieving increases in the same-day shipment ratio with a reduced team. 

Upon request to learn more about online marketing, sent to Singapore, the regional marketing headquarters, to take care of the SEM channel for ZALORA Malaysia as the right hand of the regional account manager.

Integral contributor for 3 months in the Operations Department within Kuala Lumpur, supervising the international shipments (team of 3 people, 120+ orders per day) and focusing on increasing the same-day shipment ratio by facilitating process improvements for one of Rocket Internet’s successful ventures as Malaysia's largest and fastest growing e-commerce site for clothing, shoes and accessories with a presence all over South East Asia.

» Redesigned logistics and set up new operational processes to create economies of scale.

» Liaised with HR coordinators to recruit, hire and train new resources.

Worked for 3 months in the Online Marketing Department (Singapore / Kuala Lumpur). Designed and monitored SEM campaigns for a daily budget of 2,000 SGD.

» Upgraded the firm clusters on Google Adwords to improve productivity and transparency.

» Identified and analyzed key metrics on Google Analytics and Excel to improve ad performance.

Administered a profit center with a careful control of stocks which resulted in a 15% of revenues on the period for a a French wine & spirits distributor which owns more 500 stores throughout France and abroad. Organized the schedule of other vendors and delivered knowledgable recommendations to customers.

Taught skiing and snowboarding at all level in French, English, and Spanish for a top French ski school. Oversaw groups ranging from 1 to 15 people from all over the world, monitored their progress establishing new exercises, and implemented the evaluation process to effectively rate students.

Thomas Mauriac🇺🇸

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