United States

Graphic Design

UX Design

Service Design

Product Design

Customer Experience (CX)

UX Research

Bachelor of Arts (B.A.)

Undeclared

Thomas Tonapi

Senior Service Designer

Time management

Critical-thinking

AI/ML

Design systems

Machine learning

User research

Figma

Lucidchart

Miro

Adobe Creative Suite

Helping connect members to high quality care

• Reducing healthcare costs and improving member experiences by designing new services, digital products and policy offerings for various population segments, including women's health, diabetics, oncology, mental health and more
• https://www.mvphealthcare.com/

Led and collaborated on Capital One's internal associate experience through user research and human centered design. Strategically defined experience and prioritization of features for internal software platforms, data management tool and AI/Machine Learning ecosystem. Findings and designs influenced product experiences and roadmaps at the VP+ level. Promoted twice

● Financial Platforms - ERP and Accounting/Forecasting
● AI/Machine Learning Models & Features
● Enterprise Data - Experience Strategy Team
● Consumer Card and Bank - Associate Experiences Team

Working with developers, product owners, business users and software engineers to develop a leading developer portal that showcases SWIFT's API solutions.

Helped conceptualize and wireframe a peer-to-peer and proxy focused volunteering platform for a national health care provider, to offset the costs of preventable hospital admissions and medical care
Created and facilitated a design thinking session for 13 participants: including field leading clinicians, technologists, entrepreneurs, researchers, etc., to conceptualize creative solutions for a person with symptoms of anterograde amnesia and the broader audience suffering from memory disorders

Thomas Tonapi🇺🇸