United States

Design Operations

UX Design

UX Research

Nanodegree

Sociology & Expeditionary Studies

Tova Soroka

UX & DesignOps Lead

Communication

Collaboration

Organisation skills

Product roadmap

UserTesting

ChatGPT

Figma

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Tips for transitioning into a new role or company.

Changing roles

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

Ways to provide constructive feedback to team members.

Giving effective feedback

As an Operations and Design Manager, I am responsible for overseeing and leading the UX strategy, design, and operations of an internal-facing, knowledge management platform that supports the global government affairs community at Microsoft. With a focus on enhancing user experiences and optimizing team efficiency, my role encompasses a wide range of responsibilities - Team and Program Management, Stakeholder Engagement, UX Strategy and Design, Operations Optimization, and Software Management

Responsible for the UX Strategy, Design and Operations of the development, and expansion, of version 2.0 of an internal-facing, knowledge management platform that supports the global government affairs community at Microsoft. This work also include the operations and process development for the team to increase efficiency and effectiveness.

Chapter lead for DesignOps Assembly Seattle. DesignOps Assembly Seattle is part of a global organization made up of chapters located all over the world with the goal of connecting DesignOps practitioners with one another to learn from each other and create opportunities for virtual and in-person connections.

Led the development of the first Design Operations Team at REI, supporting a team of 70 designers, researchers, writers, and managers to streamline design processes, optimize design tools and systems, and improve cross-functional collaboration.

Led the UX strategy and research for Microsoft websites including Corporate Social Responsibility, Online Safety, Nonprofits, and Accessibility, resulting in improved user experiences for customers while effectively meeting the needs of the business.

Supported the development, design, and construction of multiple internal digital platforms that supported the global government affairs community (300+ individuals).

• Incorporate user experience and design thinking across core tools and digital resources
• Evaluate digital assets, internal digital tools and concurrences with best practices
• Support team members in development of digital resources and internal facing sites
• Conduct qualitative and quantitative research and analysis
• Manage and implement changes to CSR portal during transition to the new site
• Develop, design and construct a new document repository for the global government affairs community
• Monitor and report team budget execution

Accenture acquired Projectline in April 2020

• Created guide service management work streams and processes, including implementation of a new booking system, feedback processes for guides, and cemented institutional knowledge through the development of an Operations and Marketing Director manual.
• Designed and implemented a digital marketing strategy that was executed across website, digital ads, social media platforms, and newsletters.
• Increased social followers by 120%. Increased open rates of newsletters by 35%. Increased early bookings due to the marketing strategy.
• Planed, managed, organized and executed community events, including marketing, managing, and overseeing the 5PointFilm Festival for 3 years. This event raised money to support the Big City Mountaineers, while bringing together the outdoor community.
• Assisted in the development and implementation of new product offerings.

• Designed, organized, and implemented all facets of trip operations and logistics.
• Co-led staff onboarding, training, and ongoing assessments.
• Created and implemented a comprehensive organizational system for staff and administrative use to manage pre and post trip knowledge, logistics, and paperwork. 
• Managed complete hiring process of yearly staff. 
• Developed and implemented multiple online workflows ranging from staff applications to students application and medical forms.
• Maintained, developed, and updated current and new programs and curricula.
• Developed marketing campaigns and resources for social media.
• Developed up-to-date staff resource manual.

•  Developed and taught 10th grade experiential geometry curriculum.
•  Ensured course design and delivery complied with common core standards and regulations of Alzar School
•  Provided mentoring as a teacher and guide.
•  Wrote a monthly blog for the school website, created videos of expeditions, took and compiled photos throughout the semester, and provided updates for the Alzar School Facebook page
•  Lead week-long backpacking and whitewater paddling expeditions in remote locations.
• Assisted in teaching outdoor living skills, skiing, camping, white water kayaking, leadership, orienteering and group-decision-making in conjunction with other teachers.

•  Designed and oversaw delivery of 1-5 day outdoor programming for International Baccalaureate schools and corporate clientele
•  Managed up to 20 staff and 180 students or clients, depending on the program
•  Assisted in curriculum and program design for school groups and corporate programs
•  Planned and delivered pre-program meetings with schools and corporate groups
•  Organized food logistics, staffing, programming, travel logistics and staff training

• Lead multi-week trips in California with a variety of school groups ages ranging from 12-16 years.
• Taught curriculum in line with the outcomes defined by the schools and teachers. This ranged from outdoor living schools to leadership and self reflection.
• Managed pre and post-trip logistics, risk management planning, first aid oversight, communication with teachers, parents, and students.

Tova Soroka🇺🇸

About Tova Soroka

Expertise

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