TS Balaji🇺🇸

About TS Balaji

VP Experience Design at Cox, LogMeIn, Sprint/Chrysler

TS Balaji, is the Vice President of Experience Design & Customer Experience at Cox. TS has been in the Design field for over 15 years and has a track record of creating and leading Design teams comprised of professionals who are passionate customer advocates.

He has a passion for the intersection of Consumer/User behavior, Tech, and Business. TS's core belief is in building behavior based design org's that are outcome based. He has pioneered in utilizing qualitative, survey and analytics to understand customer 360 to create design's and nudges.

Expertise

Sessions with TS Balaji

• Master Research Skills (45 min): Embark on Your Research Journey with Personalized Mentorship! Are you passionate about crafting seamless user experiences? Do you find yourself intrigued by the art and science of UX research? Whether you're a budding UX researcher eager to learn the ropes or an experienced professional seeking to fine-tune your skills, I'm here to offer you tailored mentorship that covers a spectrum of topics. Gain expertise in formulating research objectives, designing surveys, conducting interviews, analyzing data, creating insights and formulating hypothesis to drive new experiences. How Does It Work? Our mentorship sessions are designed to be flexible and tailored to your needs. We can connect virtually, allowing you to ask specific questions, engage in in-depth discussions, and receive actionable advice. Whether you're looking for a one-time consultation or an ongoing mentorship journey, I'm here to support you every step of the way.
• Build a Product Roadmap (30 min): In our interactive sessions, you'll learn essential market research techniques, how to define a clear and compelling vision, set measurable and achievable goals, and foster effective collaboration with cross-functional teams. Through practical exercises and real-world examples, you'll gain hands-on experience in crafting impactful product roadmaps that align with business objectives and customer needs.
• Mentorship Session (30 min): General mentorship

What mentees say

“TS is an awesome mentor!! He gave me super comprehensive answers to all the questions I was curious about. He taught me exactly how to sell myself in resume wise. I will definitely continue to contact him. It was super helpful”

“TS and I discussed current communication issues we see in the world of UX - and our conversation centered around what is good storytelling. Really valuable session, loved chatting with TS!”

“The experience of my first session could not further blow me away. TS Balaji was generous with his time, advice, ear, and heart, improving my work's focus. He listened to my needs attentively, aligned himself with relevant experience, and offered advice that was direct, insightful, and in line with that received from Product School, Product Leaders, and the reading I've covered.”