Denmark

Service Design

UX Research

Master of Arts - MA

Master of Arts (MA)

Bachelor of Arts (BA)

Vania

Lead Service & UX Designer

Usability Testing

Quantitative research

Product strategy

Prototyping

Qualitative research

Communication

Collaboration

Problem-solving

Empathy

Team player

Presentation skills

Stakeholder management

Leadership

Design systems

Illustration

User research

Typeform

UserTesting

Zeplin

Figma

InVision

Jira

Miro

Part of the team who is responsible for setting up Koos Service Design in Lisbon - first abroad studio of the company.Research, Service Design and UX projects – overseeing project development.Working side-by-side with the Business Managing Director on new businesses.Keeping Koos culture legacy in the Lisbon office.Keynote speaker.Facilitator of Service Design Masterclasses to individuals and companies around the world.Lead organiser of Service Design Jam Lisbon 2018.

Digital transformation.Leadership, psychological safety.Organisational culture.Organisational design.Creation and built of start-ups from a human, product/service, and business perspective.Development of soft skills, and competencies.Communication.Systems Thinking.Remote work.Future-proof solutions and projects.Gaining the right tools:provide solutions to companies that want to embrace change and growth.

Design Thinking, Service Design and user-centred design methodologies for an innovative project related with educating and empowering clients to understand more about saving and investing.- Human Centred Design- Agile environment- Concept development from sketches to prototypes- Information Architecture- Interaction Design- Prototype (paper and digital)- Usability testingClient:Lloyds Bank

– Human Centred Design– Service Design methodologies– Agile environment– Illustration– Information Architecture– Concept development from sketches to prototypesClient:NDA

Senior User Experience Designer for the launch of BT’s new ecommerce platform.Working in a team of four designers I was responsible for improving the architecture of BT’s online customer service, products and add-ons having as objective the strategic achievement of driving customers to a safe purchase decision and understanding of products and its capabilities.- User journeys- Project creative concept and vision- Strategy- Rapid sketching- Wireframing- Functional and usability requirements- Client presentationClient:British telecommunications (BT)

As a Senior User Experience Designer I had the pleasure to work in a range of several projects and pitches from banking to e-commerce platforms.– Human Centered Design– Mapping touch points– Interviews– Functional, technical and usability requirements– Creative Development– Creative and business strategy– Personas creation– User journeys– Ideas and concept development from sketches to prototypes– Information Architecture– Interaction Design– Prototype– Client presentationClients:NBAD (National Bank of Abu Dhabi), Maisons du Monde, The University of Sheffield, Investec

- User Centered Design methodologies- Research- Interviews- Card sorting- Infographics- User journeys- Project creative concept and vision- Strategy- Requirements- Client presentationClient:British Telecommunications (BT)

Hive is a patient-centric agency that use their understanding of patients and health care providers to influence medicine experience influencing prescribing behaviour and healthcare professional/patient interaction.– User-centred Design (UCD)– Functional, technical and usability requirements– Creative Development– Creative strategy– Information Architecture– Ideas and concept development from sketches to prototypes– Interaction Design– Prototypes

– User Centered Design (UCD)– Interviews– Mapping touch points– Functional, technical and usability requirements– Personas creation– User journeys– UX Storyboarding– Illustration and doodling– Creative Development– Creative strategy– Ideas and concept development from sketches to prototypes– Information Architecture– Interaction Design– PrototypeClient:Sony

As a Service Designer I was focused on dealing directly with users and clients, creating, mapping and solving experiences, designing flows, interactions and concepts, prototyping low and high-fidelity wireframes, animating prototypes using 2D Animation in Lean & Agile environments.Working side by side with developers and clients.Tasks done while working at Fjord London:– User Centered Design (UCD)– Agile– Waterfall– Gamification– Design Research– Creative Development– Creative strategy– Design Strategy– Mapping touch points (user experience mapping)– Personas creation– User Journeys– Illustration– UX Storytelling and sketching– Information Architecture– Interaction Design– Ideas and concept development from sketches to prototypes– Usability Testing– Storyboards for animation– UI DesignClients:BBC, M&S, Standard Bank, Tesco, Argos, among others.The key point in all projects was to create new services that provide easy comfortable solutions that speak to the heart of users, simplifying their lives.Also had the privilege to work with interdisciplinary teams and projects, travelling to different countries, dealing directly with clients and doing client presentation, designing and delivering digital services across multiple platforms (mobile, tablet, web).

• Working to very tight deadlines• B2B and B2C projects• Branding strategy• Branding development from concept to completion• Client presentation

• Freelance Writer• Research, interview and promote Creative talent all around the world.

• Managing creative design concepts and design production from concept through to completion• Usability requirements• Information Architecture• User flows• Wireframes• Visual Design• Working to tight deadlines

Branding Consultant/Strategy and Art Director• Market research• Branding strategy• Project vision• Design management• Overseeing design production from concept through to completion• Typography decisions• Layout management• Photography decisions• Photo edition• Working to tight deadlines• Experience B2B and B2C• Experience in client presentations• Developed skills dealing with clients in project development and direct briefs• Illustration• Illustration development for specific magazine articles• Doodles and illustration• Storyboarding for effective communication• Working side by side with external associates• Market implementationClients:MicrosoftTeatro MicaelenseJerónimo Martins GroupCirculo de LeitoresIndependent Creatives

Vania🇩🇰

About Vania

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