United States

UX Research

Master's degree

Varshine Chandrakanthan

User Researcher

Critical-thinking

Empathy

Organisation skills

Presentation skills

Airtable

Mixpanel

Google Analytics

- Mixed method research for Webex in Integrations & Webex AI

•  Led  qualitative research and design workshops to study  problems faced by parents while applying to public schools in San Francisco
•  Presented recommendations that influenced design decisions and strategy for 3 long-term projects focused on improving family experience

•  Designed youth-centered experience for CyberRwanda - an application to reduce teen pregnancies and increase adoption of contraception in Rwanda
•  Co-designed the Information Architecture  and created  user journey maps, storyboards, and low fidelity prototypes and wireframes.
•  Conducted remote usability tests with youth in Rwanda via a translator

Role: Coordinated the efforts between the stakeholders, research team, design
team and engineering team to release features across 6 web application modules.
• Brought together stakeholder vision and user needs to  provide recommendations that shaped product roadmap for 2016
• Led the User Research and Design efforts to develop a feature from scratch- Marketing Automation - increasing the user base of the platform by 50 customers.

As a user researcher, I worked on improving trust between workers and employers in a crowd work platform, publishing papers in UIST 2016 and CSCW 2017

• Created a  first-time user experience to onboard different users to bring conversions up
from 3% to 10%.
• Championed a culture of human-centered informed design decisions through research
cycles including interviews, surveys, usability tests and analyzing of user behavior for
the web application.
• Developed a process and streamlined the collection of data to understand user behaviour on the platform. Tools: Google Analytics, Mixpanel, internal tools

Carried out research through user interviews and surveys to understand adaptation of e-learning in India. Based on findings, designed ChalkStreet - an e-learning platform that currently has over 400+ courses and 10,000 learners

Varshine Chandrakanthan🇺🇸

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