Canada

UX Design

Design Operations

Service Design

Product Design

Customer Experience (CX)

Platform Product Management

Interaction Design

Service Design Research

Business Transformation

Varun Dhanwantri

Design Studio Director

Public Speaking

Product strategy

Collaboration

Problem-solving

Presentation skills

Conflict resolution

Stakeholder management

Leadership

AI/ML

Business intelligence

Conversational AI

Data visualisation

Design systems

Human computer interaction

Information architecture

React

Adobe Illustrator

Adobe Photoshop

Adobe XD

ChatGPT

Figma

Monday

Adobe Creative Suite

Adobe After Effects

* Experience Design: CX Strategy, UX Strategy- Bank, Insurance, Telecom, Government* Product Design: Design Systems, Agile Prototypes- Bank, Insurance, Government, Retail* AI Virtual Agent Design (ChatBot, CUI, VUI)- Telecom

Provided digital product design, digital strategy, marketing strategy and data analytics consultancy services to U.A.E clients.

Worked closely with Mojo founders and digital director to offer a consistent user centric digital offering with brand and storytelling at the core of Mojo's soul. The team helped create a unique approach to digital strategy and digital analytics by introducing Design Thinking methods.All new digital design and development operations were standardized and improved through integration with Float, Harvest, Dropbox and Slack within a new Apple ecosystem; resulting in remarkable increase in productivity and quality.Managed digital product lifecycle and experience design for leading pharmaceutical, airline, banking and hospitality clients.Lead ground up digital transformation for Al Tibbi; an Arabic healthcare company frequented by 5M+ users per month.

Implemented numerous measurement frameworks for global brands to understand customer behavior, marketing performance and content performance.Implemented, maintained and analyzed digital marketing tools for various Johnson and Johnson consumer brands like Neutrogena, Clean & Clear, Johnson's Baby, Tylanol, Carefree, Regaine and Listerine.Maintained and analyzed Adobe Marketing Cloud account for Etihad Airways (2M+ visitors per month).Implemented complex Google Analytics micro-tracking for Jumeirah Group to understand hospitality customer behavior (1M+ visitors per month).Uased Google Refine, Google Prediction API and Python libraries for data analysis; Excel, Tableau, Django/Python and JavaScript/HTML ((D3js, chartsjs, threejs) libraries for visualizations.

Enabled startup process automation allowing low overhead and personnel count.* Created quarterly digital marketing strategies for online deals. Google Adwords and Facebook ads resulting in:+ 1000%% ROI through Google Adwords.+ 700%% ROI through Facebook Ads.* Conversion rate optimized by 2%% (6 month progress) through user behavior analysis and improvements.* Email Marketing automation reduced processing time by 90%%.* Managed Magento eCommerce architecture and development outsourcing.

An Emirates Integrated Telecommunications Company (Du) channel partner company.Worked with the company founder, Mrs. Shameena Saleem to establish ourselves as one of the fastest growing Telecom channel partner company.Established and operated company accounts, operational budgeting and financial projections.Setup technical infrastructure to handle telecommunication protocols, consumer account activations through Citrix ERP, MS Access company databases and Google Apps for Business.Handled customer service lifecycle; initial customer signup till complex complaint handling.Managed a team six sales representatives to activate local sales strategies.

Worked under Dr. Nikolaos Mavridis as Robotics Research Assistant on the project IbnSina; the world’s first Arabic speaking robot.Worked on synchronizing facial movements with Natural Language Generator to simulate seamless lifelike movements.

An emerging Content Delivery startup, veevr.com•	Digital behavior analysis through Google Analytics and live user testing to solve user retention and interaction challenges.•	Developed gamification experience architecture for point and badge system.

Varun Dhanwantri🇨🇦

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